1:1 Inquiry

---

➊ Submission Type list

(1) Interface description

• URL: https://{domain}.oc.nhncloud.com/{serviceId}/api/v2/ticket/categories.json

• URL(Real Test Environment) : https://{domain}.oc.beta-nhncloud.com/{serviceId}/api/v2/ticket/categories.json

• URL(Development Test Environment) : https://{domain}.oc.alpha-nhncloud.com/{serviceId}/api/v2/ticket/categories.json

Interface name	Protocol	Request Format	Encoding	Request Format	Interface Description	Access Required
Submission type list	HTTPS	GET	UTF-8	JSON	Retrieve the list of submission types associated with the service	Not required

---

(2) Request parameter

Name	Protocol	Type	Location	Required	Description
Service ID	serviceId	String	path	O	Service ID configured in the URL path
Parent category ID	parent	Integer	query	X	Child category(Subcategory) list under the parent category
Child category(Subcategory) ID	child	Integer	query	X	Parent list for the child category(Subcategory)
Language code	language	String	query	X	Default helpcenter language of the service

---

(3) Response data

Name	Field (Parameter)	Type	Description
result.contents	categoryId	Integer	Submission type ID
	parent	Integer	Parent submission Type ID
	name	String	Submission type name
	level	Integer	Submission type depth (1, 2, 3, 4, 5)
	path	String	Submission type depth path (Each depth category ID is concatenated using \\)
	orderNo	Integer	Display order
	languages	Object	Submission type name (Multilingual)

---

(4) Response Body

{   
    "header": { 
        "resultCode": 200,  
        "resultMessage": "",    
        "isSuccessful": true    
    },  
    "result": { 
        "contents": [   
            {   
                "categoryId": 2536, 
                "parent": 0,    
                "name": "유형1",  
                "level": 1, 
                "path": "\\",   
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형1",    
                    "th": "พิมพ์1", 
                    "ja": "タイプ1",   
                    "en": "Type1",  
                    "zh": "类型1" 
                }   
            },  
            {   
                "categoryId": 2537, 
                "parent": 0,    
                "name": "유형2",  
                "level": 1, 
                "path": "\\",   
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형2",    
                    "th": "พิมพ์2", 
                    "ja": "タイプ2",   
                    "en": "Type2",  
                    "zh": "类型2" 
                }   
            },  
            {   
                "categoryId": 2538, 
                "parent": 2536, 
                "name": "유형1-1",    
                "level": 2, 
                "path": "\\2536\\", 
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형1-1",  
                    "th": "พิมพ์1-1",   
                    "ja": "タイプ1-1", 
                    "en": "Type1-1",    
                    "zh": "类型1-1"   
                }   
            },  
            {   
                "categoryId": 2539, 
                "parent": 2536, 
                "name": "유형1-2",    
                "level": 2, 
                "path": "\\2536\\", 
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형1-2",  
                    "th": "พิมพ์1-2",   
                    "ja": "タイプ1-2", 
                    "en": "Type1-2",    
                    "zh": "类型1-2"   
                }   
            },  
            {   
                "categoryId": 2540, 
                "parent": 2538, 
                "name": "유형1-1-1",  
                "level": 3, 
                "path": "\\2536\\2538\\",   
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형1-1-1",    
                    "th": "พิมพ์1-1-1", 
                    "ja": "タイプ1-1-1",   
                    "en": "Type1-1-1",  
                    "zh": "类型1-1-1" 
                }   
            },  
            {   
                "categoryId": 2541, 
                "parent": 2540, 
                "name": "유형1-1-1-1",    
                "level": 4, 
                "path": "\\2536\\2538\\2540\\", 
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형1-1-1-1",  
                    "th": "พิมพ์1-1-1-1",   
                    "ja": "タイプ1-1-1-1", 
                    "en": "Type1-1-1-1",    
                    "zh": "类型1-1-1-1"   
                }   
            },  
            {   
                "categoryId": 2542, 
                "parent": 2541, 
                "name": "유형1-1-1-1-1",  
                "level": 5, 
                "path": "\\2536\\2538\\2540\\2541\\",   
                "orderNo": 0,   
                "languages": {  
                    "ko": "유형1-1-1-1-1",    
                    "th": "พิมพ์1-1-1-1-1", 
                    "ja": "タイプ1-1-1-1-1",   
                    "en": "Type1-1-1-1-1",  
                    "zh": "类型1-1-1-1-1" 
                }   
            }   
        ]   
    }   
}

---

➋ Submission Type Fields

(1) Interface description

• URL: https://{domain}.oc.nhncloud.com/{serviceId}/api/v2/ticket/field/user/{categoryId}.json

• URL(Real Test Environment) : https://{domain}.oc.beta-nhncloud.com/{serviceId}/api/v2/ticket/field/user/{categoryId}.json

• URL(Development Test Environment) : https://{domain}.oc.alpha-nhncloud.com/{serviceId}/api/v2/ticket/field/user/{categoryId}.json

Interface Name	Protocol	Request Format	Encoding	Response Format	Interface Description	Access Required
Submission type fields	HTTPS	GET	UTF-8	JSON	Retrieve fields by submission type	Common Authentication

---

(2) Request parameter

Name	Field (Parameter)	Type	Location	Required	Description
Service ID	serviceId	String	path	O	Service ID configured in the URL path
Submission type ID	categoryId	Integer	path	O	Submission type ID configured in the URL path
Language code	language	String	query	X	Default helpcenter language of the service

---

(3) Response data

Name	Field (Parameter)	Type	Description
result.contents	fieldId	Integer	Customer field ID
	code	String	Field code
	type	String	Field type
	title	String	Field name
	description	String	Notice
	placeholder	String	Place holder
	length	Integer	length (0: No length limit)
	required	Boolean	Required (true: yes, false: no)
	encrypt	Boolean	Encrypt (true: yes, false: no)
	holdingText	Boolean	Click to reset (true: yes, false: no)
	options	Array	Options
	value	String	User input

---

(4) Response Body

{       
    "header": {     
        "resultCode": 200,      
        "resultMessage": "",        
        "isSuccessful": true        
    },      
    "result": {     
        "contents": [       
            {       
                "fieldId": 1,       
                "code": "category",     
                "type": "dropdown",     
                "title": "유형",      
                "description": "",      
                "placeholder": "",      
                "length": 0,        
                "required": true,       
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 3,       
                "code": "mail",     
                "type": "text",     
                "title": "이메일",     
                "description": "",      
                "placeholder": "",      
                "length": 100,      
                "required": true,       
                "encrypt": true,        
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 5,       
                "code": "subject",      
                "type": "text",     
                "title": "제목",      
                "description": "",      
                "placeholder": "",      
                "length": 200,      
                "required": true,       
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 6,       
                "code": "content",      
                "type": "textarea",     
                "title": "문의내용",        
                "description": "",      
                "placeholder": "",      
                "length": 5000,     
                "required": true,       
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 2,       
                "code": "name",     
                "type": "text",     
                "title": "이름",      
                "description": "",      
                "placeholder": "",      
                "length": 100,      
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 4,       
                "code": "phone",        
                "type": "text",     
                "title": "전화번호",        
                "description": "",      
                "placeholder": "",      
                "length": 30,       
                "required": false,      
                "encrypt": true,        
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 9,       
                "code": "attachment",       
                "type": "file",     
                "title": "첨부파일",        
                "description": "10MB 이내 모든 이미지 및 허용된 문서 (MS office, hwp, pdf, txt)와 zip 파일을 5개까지 첨부가능합니다.",     
                "placeholder": "",      
                "length": 0,        
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 18,      
                "code": "typeOne",      
                "type": "text",     
                "title": "구분1",     
                "description": "",      
                "placeholder": "",      
                "length": 200,      
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 19,      
                "code": "typeTwo",      
                "type": "text",     
                "title": "구분2",     
                "description": "",      
                "placeholder": "",      
                "length": 200,      
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 720,     
                "code": "caption",      
                "type": "caption",      
                "title": "단순 텍스트 이름",       
                "description": "<div style=\"color:red\">단순 텍스트 설명</div>",      
                "placeholder": "<div style=\"font-size:20px;color:red\">단순 텍스트 내용</div>",       
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 721,     
                "code": "textbox",      
                "type": "text",     
                "title": "텍스트 박스 이름",       
                "description": "<div style=\"color:red\">텍스트 박스 설명</div>",      
                "placeholder": "텍스트 박스 자리 표시자",     
                "length": 50,       
                "required": true,       
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 722,     
                "code": "checkbox",     
                "type": "checkbox",     
                "title": "체크박스 이름",     
                "description": "체크박스 설명",       
                "placeholder": "",      
                "length": 50,       
                "required": false,      
                "encrypt": true,        
                "holdingText": true,        
                "options": [        
                    "옵션1",      
                    "옵션2",      
                    "옵션3"       
                ],      
                "value": null       
            },      
            {       
                "fieldId": 723,     
                "code": "dropdown",     
                "type": "dropdown",     
                "title": "드롭박스 이름",     
                "description": "드롭박스 설명",       
                "placeholder": "",      
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": [        
                    "옵션1",      
                    "옵션2",      
                    "옵션3"       
                ],      
                "value": null       
            },      
            {       
                "fieldId": 724,     
                "code": "radiobutton",      
                "type": "radio",        
                "title": "라디오 버튼 이름",       
                "description": "라디오 버튼 설명",     
                "placeholder": "",      
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": [        
                    "옵션1",      
                    "옵션2",      
                    "옵션3"       
                ],      
                "value": null       
            },      
            {       
                "fieldId": 725,     
                "code": "date",     
                "type": "date",     
                "title": "일자 이름",       
                "description": "일자 설명",     
                "placeholder": "2022-07-11",        
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 726,     
                "code": "datetime",     
                "type": "datetime",     
                "title": "일시",      
                "description": "일시",        
                "placeholder": "2022-07-11 00:00",      
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 727,     
                "code": "dateperiod",       
                "type": "date_period",      
                "title": "기간 일자 이름",        
                "description": "기간 일자 설명",      
                "placeholder": "2022-07-01 ~ 2022-07-31",       
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 728,     
                "code": "datetimeperiod",       
                "type": "datetime_period",      
                "title": "기간 일시 이름",        
                "description": "기간 일시 설명",      
                "placeholder": "2022-07-01 00:00 ~ 2022-07-31 23:59",       
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 729,     
                "code": "agreetotheterms",      
                "type": "agree",        
                "title": "동의하기 이름",     
                "description": "안내 문구",     
                "placeholder": "동의 문구",     
                "length": 50,       
                "required": false,      
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            },      
            {       
                "fieldId": 11,      
                "code": "personalAgree",        
                "type": "agree",        
                "title": "개인정보수집",      
                "description": "수집하는 개인 정보[(필수) 이메일, 휴대폰 번호, 문의내용, (선택) 첨부 파일]는 문의 내용 처리 및 고객 불만을 해결하기 위해 사용되며, <b><span style=\"font-size: 11pt;\">관련 법령에 따라 3년간 보관 후 삭제</span></b>됩니다. 문의 접수, 처리 및 회신을 위해 꼭 필요한 정보이므로 동의해 주셔야 서비스를 이용하실 수 있습니다.",     
                "placeholder": "위, 개인정보 수집 및 활용에 동의합니다.",       
                "length": 0,        
                "required": true,       
                "encrypt": false,       
                "holdingText": true,        
                "options": null,        
                "value": null       
            }       
        ]       
    }       
}

---

➌ Upload Files

(1) Interface description

• URL: https://{domain}.oc.nhncloud.com/{serviceId}/openapi/v1/ticket/attachments/upload.json

• URL(Real Test Environment) : https://{domain}.oc.beta-nhncloud.com/{serviceId}/openapi/v1/ticket/attachments/upload.json

• URL(Development Test Environment) : https://{domain}.oc.alpha-nhncloud.com/{serviceId}/openapi/v1/ticket/attachments/upload.json

Interface Name	Protocol	Request Format	Encoding	Response Format	Interface Description	Access Required
Upload files to the server	HTTPS	POST	UTF-8	JSON	Upload files to the server(ticket)	Common Authentication

---

(2) Request parameter

Name	Field (Parameter)	Type	Location	Required	Description
Service ID	serviceId	String	path	O	Service ID configured in the URL path
Upload file	file	File	formData	O	Submit the file as form. Supported file formats: jpg, png, gif, bmp, jpeg, tif, tiff, pdf, txt, hwp, xls, xlsx, doc, docx, ppt, pptx, mp3, wav, zip. Max file size : <10MB, Max filename length : <100 characters

---

(3) Response data (Success)

Name	Field (Parameter)	Type	Description
result.content	attachmentId	String	Attachment ID
	fileName	String	Attachment name
	contentType	String	Attachment type
	disposition	String	File disposition
	size	Long	Attachment size(byte)
	createdDt	Long	Upload attachment date

---

(4) Response Body (Success)

  "header": {   
    "resultCode": 200,  
    "resultMessage": "",    
    "isSuccessful": true    
  },    
  "result": {   
    "content": {    
      "attachmentId": "8f0dc5854d2446b6aa2e6e41a0a2f55c",   
      "fileName": "image.png",  
      "contentType": "image/png",   
      "disposition": "attachment",  
      "size": 90576,    
      "createdDt": null 
    }   
  } 
}

---

(5) Response data (Failure)

Name	Field (Parameter)	Type	Description
result.content	exception	String	fixed value : OcException
	message	String	Error message Refer to the failure cases below

Failure cases

400

• File size exceeds 10MB

  • Files can be attached within 10MB.

• File name exceeds 100 characters

  • You can only attach files that named within 100 characters.

• Unsupported file extension

  • This attachment format is not allowed.

9017

• File extension and MIME type do not match

  • Allowed values: "image", "application/pdf", "application/vnd", "text/plain", "application/zip", "application/x-tika-ooxml", "application/x-hwp", "application/x-tika-msoffice", "image/tiff", "audio/mpeg", "audio/wav", "audio/vnd.wave", "audio/x-wav"

  • The file is corrupted or unrecognized.

---

(6) Response Body (Failure)

{
  "header": {
    "resultCode": 400,
    "resultMessage": "This attachment format is not allowed.",
    "isSuccessful": false
  },
  "result": {
    "content": {
      "exception": "OcException",
      "message": "This attachment format is not allowed."
    }
  }
}

{	
  "header": {	
    "resultCode": 9017,	
    "resultMessage": "The file is corrupted or unrecognized",	
    "isSuccessful": false	
  },	
  "result": {	
    "content": {	
      "exception": "OcException",	
      "message": "The file is corrupted or unrecognized"	
    }	
  }	
}	

---

➍ Create a Ticket

(1) Interface description

• URL : https://{domain}.oc.nhncloud.com/{serviceId}/openapi/v1/ticket.json

• URL(Real Test Environment) : https://{domain}.oc.beta-nhncloud.com/{serviceId}/openapi/v1/ticket.json

• URL(Development Test Environment) : https://{domain}.oc.alpha-nhncloud.com/{serviceId}/openapi/v1/ticket.json

Interface Name	Protocol	Request Format	Encoding	Response Format	Interface Description	Access Required
Creat a ticket	HTTPS	POST	UTF-8	JSON	Create a ticket	Common Authentication

---

(2) Request parameter

Name	Field (Parameter)	Type	Location	Required	Description
Service ID	serviceId	String	path	O	Service ID configured in the URL path
Ticket data	request body	Object	body	O	Ticket data(JSON)
Category	categoryId	Integer		O	Category(Submission type) ID
Subject	subject	String		O	Title (Max : 255)
Content	content	String		O	Content Policy: In principle, only plain text is allowed. Submitting content encoded in Base64 may cause issues when viewing tickets due to excessive content length. Images should be uploaded as attachments, or uploaded as files first and then referenced using an HTML img src=""/{serviceId}/api/v2/ticket/attachments/{attachmentId}""/.
Customer information	endUser	Object		O	User(Customer) information
ID	endUser.usercode	String		X	User ID (When the member integration feature is enabled, the platform’s unique user ID can be used as the userCode. This userCode allows inquiry history to be retrieved for the member. For non-member inquiries, this value does not need to be provided.)
Email	endUser.email	String		O	User Email (If email information is configured in [Service Management] → [Ticket] → [Email Settings], emails will be sent to the customer using the configured email address during ticket processing.)
Name	endUser.username	String		O	User Name (Required when the email parameter is provided. If not specified, the email cannot be sent.)
Phone	endUser.phone	String		X	Phone
Attachment	attachments	Array		X	Attachment (Up to 5 files can be attached.)
Attachment ID	attachments.attachmentId	String		O	Attachment ID
Type1	typeOne	String		X	Type1 field (Extended system fields)
Type2	typeTwo	String		X	Type2 field (Extended system fields)
Language	language	String		X	Language
Channel (Inbound channel)	source	String		X	Ticket channel (web: Web(Default), spweb: Mobile web, api`: API)
User field	userFields	Array		X	User field
Field code	userFields.code	String		O	Field code (User field)
User Input	userFields.value	String		O	User Input (User field)

---

(3) Response Body

{   
    "categoryId": "2542",   
    "subject": "유형",    
    "content": "문의내용",  
    "endUser": {    
        "usercode": "st18888",  
        "email": "[email protected]",   
        "username": "이름",   
        "phone": "13333333333"  
    },  
    "attachments": [    
        {   
            "attachmentId": "8f0dc5854d2446b6aa2e6e41a0a2f55c"  
        }   
    ],  
    "typeOne": "구분1",   
    "typeTwo": "구분2",   
    "language": "ko",   
    "source": "web",    
    "userFields": [ 
        {   
            "code": "textbox",  
            "value": "텍스트 박스 이름"    
        },  
        {   
            "code": "checkbox",     
            "value": [  
                "옵션1",  
                "옵션2"   
            ]   
        },  
        {   
            "code": "dropdown",     
            "value": "옵션1"  
        },  
        {   
            "code": "radiobutton",  
            "value": "옵션1"  
        },  
        {   
            "code": "date",     
            "value": "2022-07-11"   
        },  
        {   
            "code": "datetime",     
            "value": "2022-07-11 00:00" 
        },  
        {   
            "code": "dateperiod",   
            "value": "2022-07-01 ~ 2022-07-31"  
        },  
        {   
            "code": "datetimeperiod",   
            "value": "2022-07-01 00:00 ~ 2022-07-31 23:59"  
        },  
        {   
            "code": "agreetotheterms",  
            "value": "true" 
        }   
    ]   
}

---

(4) Response data (Success)

Name	Field (Parameter)	Type	Description
result.content	ticketId	String	Ticekt ID
	categoryId	int	Submission type ID
	subject	String	Ticket title
	content	String	Ticket Contents
	status	String	Ticket status (Fixed value: new, open, closed)
	createdDt	Long	Created date
	updatedDt	Long	Updated date
	attachments	Array	Attchment
	attachments.attachmentId	String	Attchment ID
	attachments.fileName	String	Attchment Name
	attachments.contentType	String	Attchment Type
	attachments.disposition	String	File disposition
	attachments.size	String	Attchment size (byte)
	attachments.createdDt	String	Attchment updated date

---

(5) Response Body (Success)

{   
  "header": {   
    "resultCode": 200,  
    "resultMessage": "",    
    "isSuccessful": true    
  },    
  "result": {   
    "content": {    
      "ticketId": "T1658199661153IXTfw",    
      "subject": "유형",  
      "categoryId": 2542,   
      "categoryName": null, 
      "categoryFullName": null, 
      "status": "new",  
      "statusName": null,   
      "content": "문의내용",    
      "createdDt": 1658199661151,   
      "updatedDt": 1658199661151,   
      "contents": null, 
      "attachments": [  
        {   
          "attachmentId": "8f0dc5854d2446b6aa2e6e41a0a2f55c",   
          "fileName": "image.png",  
          "contentType": "image/png",   
          "disposition": "attachment",  
          "size": 90576,    
          "createdDt": 1658192910000    
        }   
      ],    
      "displayDt": null 
    }   
  } 
}

---

(6) Response data (Failure)

Name	Field (Parameter)	Type	Description
result.contents	objectName	String	User field : Field code
	field	String	User field : Field ID
	validate	String	invalid: Invalid value, length: Maximum length exceeded, required: Please enter a value.
	key	String	"validate.ticket." + objectName + "." + validate
	message	String	"validate.ticket." + objectName + "." + validate

---

(7-1) Response Body (Failure)

{       
  "header": {       
    "resultCode": 400,      
    "resultMessage": null,      
    "isSuccessful": false       
  },        
  "result": {       
    "contents": [       
      {     
        "objectName": "mail",       
        "field": "3",       
        "validate": "invalid",      
        "key": "validate.ticket.mail.invalid",      
        "message": "validate.ticket.mail.invalid",      
        "rejectValue": ""       
      },        
      {     
        "objectName": "phone",      
        "field": "4",       
        "validate": "length",       
        "key": "validate.ticket.phone.length",      
        "message": "validate.ticket.phone.length",      
        "rejectValue": ""       
      },        
      {     
        "objectName": "textbox",        
        "field": "721",     
        "validate": "length",       
        "key": "validate.ticket.textbox.length",        
        "message": "validate.ticket.textbox.length",        
        "rejectValue": ""       
      },        
      {     
        "objectName": "checkbox",       
        "field": "722",     
        "validate": "invalid",      
        "key": "validate.ticket.checkbox.invalid",      
        "message": "validate.ticket.checkbox.invalid",      
        "rejectValue": ""       
      },        
      {     
        "objectName": "dropdown",       
        "field": "723",     
        "validate": "invalid",      
        "key": "validate.ticket.dropdown.invalid",      
        "message": "validate.ticket.dropdown.invalid",      
        "rejectValue": ""       
      }     
    ]       
  }     
}

(7-2) Response Body (Failure): Failure due to spam policy

• resultCode : 1001

  • If more than 3 inquiry creation attempts are made from the same IP within 1 minute, ticket creation will be blocked for 24 hours

• resultCode : 1002

  • If more than 10 inquiry creation attempts are made from the same IP within 24 hours, ticket creation will be blocked for 24 hours.

{
    "header": {
        "resultCode": 1001,
        "resultMessage": "문의 횟수가 상한을 초과했습니다. 잠시 후 문의하십시오.",
        "isSuccessful": false
    },
    "result": {…...}
}

{
    "header": {
        "resultCode": 1002,
        "resultMessage": "문의 횟수가 상한을 초과했습니다. 잠시 후 문의하십시오.",
        "isSuccessful": false
    },
    "result": {…...}
}