> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/billing.md). # Billing *** ## ➊ Free Trial {% hint style="info" %} **What is the free trial?** A benefit for customers using Contiple for the first time, offering free use of the service for up to 30 days. {% endhint %} ### 1-1. Eligibility * The free trial is limited to one service per Console account. It applies automatically to the first service created in your first organization. *** ### 1-2. Free Trial Period * The free trial runs until the 30th day, counted from the date the service contract is completed after the service is created. * The period is counted in calendar days, not hours. Regardless of how much time is left on the day the contract is completed, that date counts as day 1 of the free trial. *** ### 1-3. Converting to a Paid Service * Adding a **payment method** during the free trial converts your service to a paid service immediately, and any remaining trial period expires. * If no payment method is added before the 30-day free trial ends, the service is terminated automatically. * When a service is terminated, its data is destroyed automatically and cannot be recovered. *** ## ➋ Payment ### 2-1. Recurring Payment * Monthly payments are processed on the **8th of each month at 10:00 AM**, using the registered payment method. * If an automatic payment fails, it is retried **once a day from the following day through the 14th** of the same month. *** ### 2-2. Payment Amount * Service fees are calculated based on usage from the **1st to the last day of each month**. * If you convert to a paid service during the free trial, fees are calculated based on usage from the **conversion date through the last day of that month**. * All amounts include **10% VAT**. > **Example** > > If your first day as a paid service is August 10\ > → Charges incurred from August 10 to August 31 are paid automatically on **September 8**. *** ### 2-3. Payment Methods **Adding a payment method** * Go to \[Contiple website] → \[My Page] → \[Payment Methods] to add a payment method. * Monthly payments are then processed automatically with the registered payment method. * Adding a payment method during the free trial converts your service to a paid service immediately. **Supported payment methods by member type** Available payment methods depend on the **mobile country code** and **member type** entered at sign-up.
CountryMember TypeSupported Payment Methods
Republic of KoreaIndividualDomestic Credit Card (In the member's own name)
Republic of KoreaSole ProprietorDomestic Credit Card (in the representative's name), Bank Transfer (Tax Invoice)
Republic of KoreaCorporationDomestic Corporate Card (Named/Unnamed), Bank Transfer (Tax Invoice)
Overseas
(outside the Republic of Korea)		Overseas BusinessOverseas credit card (3D Secure supported), Bank Transfer (Invoice)
**Bank transfer methods** {% hint style="info" %} **Bank transfer methods** * **Bank transfer (tax invoice)**\ Available to domestic business members (Sole Proprietors and Corporations). Payments are not processed automatically. A tax invoice is issued for the billed amount, and you transfer the amount to the account provided. * **Bank transfer (invoice)**\ Available to overseas business members. Payments are not processed automatically. An invoice is issued for the billed amount, and you transfer the amount to the account provided. This method requires a separate contract, so please contact the [help center](https://contiple.com/ko/resource/inquiry) if you would like to use it. {% endhint %} {% hint style="warning" %} **Only cards enrolled in 3D Secure can be used as overseas credit cards.** 3D Secure is an international standard that verifies your identity through your card issuer at the time of online payment. Depending on the card brand, it is offered under names such as Visa Secure, Mastercard Identity Check, or JCB J/Secure. If your card is not enrolled in 3D Secure, adding it as a payment method may fail. In that case, check with your card issuer whether 3D Secure is available for your card and whether it is enrolled, then try adding it again. {% endhint %} *** ### 2-4. Payment History * Go to \[Console] → \[Billing] → \[Payment] to view all payment records and their status. * Receipts can be viewed and printed for completed credit card payments. * Credit card receipts are for confirming transaction details and amounts only. They are not valid as proof of expenditure for tax purposes. *** ## ➌ Overdue Payments {% hint style="info" %} **When a credit card payment becomes overdue** A payment can fail if the registered card has exceeded its credit limit or single-transaction limit, or has expired. When this happens, the balance becomes overdue. {% endhint %} ### 3-1. What Happens After a Payment Becomes Overdue
TimeWhat happens
8th, 10:00 AMScheduled payment fails → balance becomes overdue
9th – 14thAutomatic payment is retried once a day
15thIf payment is not completed within that period, all services in the organization are suspended
8th of the following month, 10:00 AMThe overdue amount is combined with the previous month's fees and charged automatically
9th of the following monthIf the payment on the 8th fails, all services are terminated and their resources deleted
{% hint style="danger" %} Resources deleted through service termination **cannot be recovered.** {% endhint %} *** ### 3-2. Paying an Overdue Balance * Go to \[Console] → \[Billing] → \[Payment] and use the **Pay Now** button to pay directly, until **23:59:59 on the 7th of the following month**. * To finalize billed amounts and prevent duplicate payments, the **Pay Now** button is temporarily hidden from **00:00 to 09:59 AM on the 8th**. * At 10:00 AM on the 8th, the overdue amount is combined with the previous month's fees and charged automatically. If payment is not completed by the 8th, services are terminated the following day, the 9th. * Even after services are terminated for non-payment, automatic payment continues to be attempted through the 14th. If payment is still not completed by the 14th, automatic attempts stop from the next day, the 15th, but the **Pay Now** button remains available at all times. *** ### 3-3. Charges Billed by Tax Invoice Charges billed through bank transfer (tax invoice) are handled as follows. * If payment is not received within the month, payment status must be confirmed **within 5 business days of the following month**. * If payment status is not confirmed within that period, **all services are suspended**. *** ## ➍ Refunds * Use of the paid service is considered to begin at the point of conversion to a paid service. Where usage records exist, fees are **non-refundable**. * If you have been **charged twice or overpaid**, you can request a refund or a recalculation of your fees through the help center.