April 15, 2025

Fixed an issue where the Ticket Details panel width was reduced to the minimum when resizing the screen after a page refresh.
Added a temporary save feature for field values in the Ticket Details section.
Fixed sorting issues in the All Tickets and All Transferred Tickets menus.
Added the ability to search tickets by Ticket ID within the Issue Management service.
Removed automatic completion comments that were previously added when tickets were auto-closed.

2-1. Period / Type / Performance Statistics

Added Day of the Week as a selectable time unit.
Added support for comparison periods, allowing users to compare statistics across different time ranges.
Added new filter options: Priority, Submission Type, Processing Type, and Assigned Group (Agent).

2-2. Ticket Detail History

Improved tooltip display for the Inquiry Content and Processing Details fields, including line breaks and enhanced styling.
Added Voice and Call Summary fields to allow extraction of AI-generated call data.

3-1. Ticket Triggers

Improved the linear allocation logic for ticket distribution when using trigger-based assignment rules.

3-2. Help Center

Added a new Additional Inquiry feature that allows customers to submit additional inquiries for tickets that are already marked as completed.

Last updated 2 months ago