# April 15, 2025

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#### **1. Ticket Management**

* Fixed an issue where the **Ticket Details** panel width was reduced to the minimum when resizing the screen after a page refresh.
* Added a **temporary save** feature for field values in the *Ticket Details* section.
* Fixed sorting issues in the **All Tickets** and **All Transferred Tickets** menus.
* Added the ability to search tickets by **Ticket ID** within the Issue Management service.
* Removed automatic completion comments that were previously added when tickets were auto-closed.

#### **2. Statistics**

**2-1. Period / Type / Performance Statistics**

* Added **Day of the Week** as a selectable time unit.
* Added support for **comparison periods**, allowing users to compare statistics across different time ranges.
* Added new filter options: **Priority**, **Submission Type**, **Processing Type**, and **Assigned Group (Agent)**.

**2-2. Ticket Detail History**

* Improved tooltip display for the **Inquiry Content** and **Processing Details** fields, including line breaks and enhanced styling.
* Added **Voice** and **Call Summary** fields to allow extraction of AI-generated call data.

***

#### 3. Service Management

**3-1. Ticket Triggers**

* Improved the linear allocation logic for ticket distribution when using trigger-based assignment rules.

**3-2. Help Center**

* Added a new **Additional Inquiry** feature that allows customers to submit additional inquiries for tickets that are already marked as completed.


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