> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/release-note/april-3-2026.md).

# April 3, 2026

Contiple will continue to improve and provide better services. ☺

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#### 1. Chat Service Updates

* Overall UI/UX improvements for the chat service
* Simultaneous ticket creation during chat interactions
* Refined chat status categories: Waiting, In Progress, On Hold, Closed
* New chat features: agent transfer, automatic routing by submission type, automated messages based on conversation status, customizable design aligned with service branding, etc.
* For more details, please refer to the Contiple User Guide.

#### 2. Statistics

* Menu structure reorganized around channels
* Integrated Ticket Statistics: Period Statistics, Type Statistics, Performance Statistics, Transfer Statistics (available when transfer feature is used), Detailed History (formerly Ticket Detailed History)
* Chat Statistics: Period Statistics, Performance Statistics, Detailed History
* Inbound Statistics: Provides metrics such as volume and response rate based on queue arrivals (available when chat is used)

#### 3. Contiple Hub

* New feature that distributes inquiries from all channels into queues and assigns them to the most suitable agent based on agent status and availability
* For more details, please refer to the Contiple User Guide. ※ This feature will initially be applied to the chat channel only and is available for organizations that have activated the "Chat" feature in Contract Management. (Other channels will be supported gradually.)

#### 4. Others

**1) Keyword Alerts**

* Added "Keyword Alert" feature under \[Service Management > Ticket > Alerts]
* Notifications will be sent when specified keywords are detected in inquiries based on configured conditions

**2) Contiple AI**

* Added a settings menu for AI features (available for selected organizations only)
* Added a feature under \[Service Management > Ticket > Manage Category] to input category descriptions by submission type and processing type

**3) Additional Business Management > SMS Send**

* Updated attachment size limits for MMS
* Added support for "JPEG" file format