August 19, 2026

Contiple will continue to improve and provide better services. ☺

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1. Chat

• Fixed an issue where messages containing a period (.) were automatically converted into links.

• Service Management > Chat > General: Updated the default message for “Personal Data Consent”.

• Chat Screen for Agent > Ticket Details: If phone number information has already been entered, the phone number field is disabled to prevent it from being edited.

2. Help Center

• Added multilingual support to the message displayed in notice search results.

• Fixed an issue where the chat widget could not be clicked in certain areas of the main page.

3. Statistics > Chat Statistics

• Performance Statistics: Improved the UI of the “Closed Cases by Agent Within Time Range” table.

• Detailed History: Improved the advanced search UI to allow multiple chat statuses to be selected.

4. Service Management > Ticket

• Fixed an issue where inquiry types and processing types could not be downloaded from the “Manage Category” page.

5. Consultation Report

• Fixed an issue where incorrect user information was recorded when generating a report while accessing multiple organizations.

6. Others

• Improved certain features to stabilize the service.