# February 18, 2025

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#### **1. Service Management**

* **External Channels**
  * Fixed an issue where the **“Primary Registrant IAM ID”** field was disabled when the linked Dooray! organization matched the Contiple organization during project registration.
* **Agent**
  * Improved logic so that agents cannot be removed from a group when they are assigned to only one group.

#### **2. Ticket Management**

* Fixed an issue where the **Dooray! transfer status** was not displayed in the ticket status filter.
* Resolved an issue where ticket counts for **“My Tickets in Progress”** and **“All unassigned Tickets”** were incorrect when using the **“Forward : Forwarding and Ticket completion”** trigger.

#### **3. Statistics**

* Updated chat statistics to display time ranges in hourly format (00:00–23:00).
  * **Example:**
    * `0H` → Chats received between 00:00 and 01:00
    * `1H` → Chats received between 01:00 and 02:00

### 4. Chat

* Fixed an issue where extracted chat data contained empty values or displayed raw HTML code.
* Resolved an issue where the chat widget was not displayed when chat was disabled.
* Improved chat notification behavior.
* Removed the chat rating feature.
* Fixed an issue where some sent messages were not displayed correctly.
* Updated the maximum number of concurrent chats per agent to **3**.
  * When no additional agents are available, users will see a **“No agents available”** message.
* Renamed the chat status **“Offline”** to **“Conversation Ended”**.
* Changed the button label from **“End Conversation”** to **“Confirm”**.
* After clicking **Confirm**, the conversation is removed from the active chat list and remains accessible in the chat history.