January 14, 2025

Improved the ticket list UI to make it easier to track related tickets, including previous and follow-up tickets.
- Ticket information is now displayed in a three-line layout, with system tags (such as ticket channel, transfer channel, and follow-up indicators) shown on the third line.
- When a selected ticket has related previous or follow-up tickets, the related ticket information is displayed below.
Fixed an issue where the ticket count displayed in the mini dashboard did not match actual values under certain conditions.
When multiple results are returned from the customer information integration API, the system now updates field values based on the selected result.

Fixed an issue where the call count was not incremented when selecting Connect from the callback list.

Improved customer data matching so that customer records are correctly merged even when email addresses are entered in different letter cases (e.g., uppercase vs lowercase).

Added Type 1 and Type 2 fields as selectable conditions in trigger rules.

Added Inbound Time and Agent columns to chat export data, and updated the export format so that message content appears in a single cell.
Fixed an issue where agent status changed to offline when multiple browser tabs were open.
Fixed an issue where certain line breaks and special characters in chat messages were not displayed correctly.

Last updated 2 months ago