# January 14, 2025

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#### **1. Ticket Management**

* Improved the ticket list UI to make it easier to track related tickets, including previous and follow-up tickets.
  * Ticket information is now displayed in a three-line layout, with system tags (such as ticket channel, transfer channel, and follow-up indicators) shown on the third line.
  * When a selected ticket has related previous or follow-up tickets, the related ticket information is displayed below.
* Fixed an issue where the ticket count displayed in the mini dashboard did not match actual values under certain conditions.
* When multiple results are returned from the customer information integration API, the system now updates field values based on the selected result.

#### **2. Additional Business Management**

* Fixed an issue where the call count was not incremented when selecting **Connect** from the callback list.

#### **3. Customer Information Management**

* Improved customer data matching so that customer records are correctly merged even when email addresses are entered in different letter cases (e.g., uppercase vs lowercase).

#### **4. Service Management**

* Added **Type 1** and **Type 2** fields as selectable conditions in trigger rules.

#### **5. Chat**

* Added **Inbound Time** and **Agent** columns to chat export data, and updated the export format so that message content appears in a single cell.
* Fixed an issue where agent status changed to offline when multiple browser tabs were open.
* Fixed an issue where certain line breaks and special characters in chat messages were not displayed correctly.


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