July 14, 2026

Contiple will continue to improve and provide better services. ☺

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1. Common

• Improved the service selector to allow users to customize the display order of services and mark frequently used services as favorites.

2. Service Management

• Added the 'Webhook' trigger action, allowing users to freely configure the data included in webhook requests.

• Improved the 'Dooray Notification' trigger action to support replacement codes in the notification subject.

• Enhanced the Security Management > Spam Management features as follows:

  • Spam Inquiry Blocking: Added the ability to manually unblock users if a legitimate user is mistakenly blocked due to repeated inquiries.

  • Spam List Management: Added a option to block ticket creation for inquiries submitted from IP addresses or email addresses registered in the spam list.

3. Contiple AI

• Added AI translation for customer inquiries and agent responses.

  • Available in: Ticket Management / Chat (Agent Console)

  • This feature is available only for organizations with the Contiple AI service enabled. For more information, please contact the Contiple Customer Center.

4. Chat

• Improved Chat Automated Messages to support text formatting in the 'Personal Data Consent' message.

5. Help Center

• Improved the UX for displaying and editing the Email and Phone Number fields on the 1:1 Inquiry page.

6. Others

• Improved several features to enhance overall service stability.