July 8, 2025

Contiple will continue to improve and provide better services. ☺

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1. Service Management

Ticket

• Improved ticket templates to allow linking submitssion types, enabling templates to be applied during ticket creation and issue transfer.

Help Center

• Fixed an issue where the Inquiry & Inquiry History options appeared as disabled in the default settings screen even when they were actually enabled.

2. Ticket Management

• Fixed an issue where tickets were not sorted correctly after changing the sort order following a page navigation.

3. Statistics

Ticket Detail History

• Fixed an issue where exported Excel files occasionally contained empty rows.

4. Help Center

• Improved the display of Terms of Service in the mobile Help Center footer.

• Changed the layout so that individual policy documents (Terms of Service, Privacy Policy) are displayed directly on the page instead of using a two-step navigation.

5. Chat

• Implemented several minor improvements to chat-related features.