June 10, 2025
1. Help Center
Added a feature that allows customers to view field details directly on the Inquiry Detail page.
When the option “Displays ticket field information on the inquiry details page.” is enabled under [Service Management] → [Help Center] → [Default Settings], the field information will be shown to customers.
2. Ticket Management
Added additional search conditions for follow-up tickets. You can configure these via [Search Ticket] → [Set Conditions].
Fixed an issue where the selected submission type was not temporarily saved when navigating away from the screen while creating a phone ticket.
3. Statistics
Ticket Detail History
Improved performance for data extraction.
Fixed an issue where rows or columns were misaligned in exported Excel files.
Period Statistics
Fixed an issue where inbound and outbound call counts were not calculated correctly when viewing statistics by day of the week.
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