# March 11, 2025

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#### **1. Ticket Management**

* Added a **“Assign to Me”** option when creating a ticket.
* When selected, the ticket is automatically assigned to the current user, allowing faster ticket creation.

#### **2. Service Management → Ticket**

* Added support for inserting **custom fields** into notification emails using placeholder codes.
* Introduced an **automatic ticket completion** feature.
  * When enabled under **\[Service Management] → \[Ticket] → \[Other Settings]**, resolved tickets are automatically marked as **Closed** based on the configured time.
* Removed the default system account creation feature (`@oc.nhncloud.com`) previously provided by Contiple.

#### 3. Other Improvements

* Made several enhancements to chat-related functionality for improved stability and usability.