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Fixed an issue where a “7-day elapsed” message was displayed even when the masking period had not yet passed after unmasking.
Extended the default search period for past inquiries from 3 months to 1 year.
Added an option to require assignment of both a group and an agent when transferring tickets from Consultation Management to Issue Management. (This feature is available only in the Issue Management service.)
Added a new detailed permission: “Ticket Detail History – Data Extraction”. Users with this permission can export ticket data, but cannot unmask personal information.
Renamed the existing permission “Unmask Personal Information” to “Ticket Detail History – Data Extraction + Unmasking Personal Information” for clarity.
Fixed an intermittent issue where customer information was not saved properly during chat sessions.
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