> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/release-note/may-13-2025.md).

# May 13, 2025

***

#### **1. Ticket Management**

* Fixed an issue where a **“7-day elapsed”** message was displayed even when the masking period had not yet passed after unmasking.
* Extended the default search period for **past inquiries** from **3 months to 1 year**.

#### **2. Service Management → Ticket → Other Settings**

* Added an option to **require assignment of both a group and an agent** when transferring tickets from **Consultation Management** to **Issue Management**.\
  \&#xNAN;*(This feature is available only in the Issue Management service.)*

#### **3. Global Management → Security Management → Handling Personal Information**

* Added a new detailed permission: **“Ticket Detail History – Data Extraction”.**\
  Users with this permission can export ticket data, but **cannot unmask personal information**.
* Renamed the existing permission **“Unmask Personal Information”** to\
  \&#xNAN;**“Ticket Detail History – Data Extraction + Unmasking Personal Information”** for clarity.

#### **4. Chat**

* Fixed an intermittent issue where customer information was not saved properly during chat sessions.