May 13, 2025

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1. Ticket Management

• Fixed an issue where a “7-day elapsed” message was displayed even when the masking period had not yet passed after unmasking.

• Extended the default search period for past inquiries from 3 months to 1 year.

2. Service Management → Ticket → Other Settings

• Added an option to require assignment of both a group and an agent when transferring tickets from Consultation Management to Issue Management. (This feature is available only in the Issue Management service.)

3. Global Management → Security Management → Handling Personal Information

• Added a new detailed permission: “Ticket Detail History – Data Extraction”. Users with this permission can export ticket data, but cannot unmask personal information.

• Renamed the existing permission “Unmask Personal Information” to “Ticket Detail History – Data Extraction + Unmasking Personal Information” for clarity.

4. Chat

• Fixed an intermittent issue where customer information was not saved properly during chat sessions.