# May 13, 2025

***

#### **1. Ticket Management**

* Fixed an issue where a **“7-day elapsed”** message was displayed even when the masking period had not yet passed after unmasking.
* Extended the default search period for **past inquiries** from **3 months to 1 year**.

#### **2. Service Management → Ticket → Other Settings**

* Added an option to **require assignment of both a group and an agent** when transferring tickets from **Consultation Management** to **Issue Management**.\
  \&#xNAN;*(This feature is available only in the Issue Management service.)*

#### **3. Global Management → Security Management → Handling Personal Information**

* Added a new detailed permission: **“Ticket Detail History – Data Extraction”.**\
  Users with this permission can export ticket data, but **cannot unmask personal information**.
* Renamed the existing permission **“Unmask Personal Information”** to\
  \&#xNAN;**“Ticket Detail History – Data Extraction + Unmasking Personal Information”** for clarity.

#### **4. Chat**

* Fixed an intermittent issue where customer information was not saved properly during chat sessions.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.contiple.com/eng/release-note/may-13-2025.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.