November 11, 2025
1. Personal Data Encryption & Automatic Deletion
Added an option to enable encryption for text-type custom fields under [Service Management → Ticket → Field → Field Management].
Once encryption is enabled, the setting cannot be reverted. (Starting from the November 11 update, encryption settings for existing fields can no longer be changed.)
Encrypted fields are excluded from search and data export in Ticket Management and Ticket Detail History.
For encrypted fields, an (Automatic) Delete period can be configured.
Data is automatically deleted once the configured retention period has passed after the ticket is marked as Completed.
The retention policy applies only to tickets created after the setting is enabled.
2. Customer Attachment Deletion
2-1. Attachment Auto-Delete
Under [Service Management → Security → Delete Attachment], you can enable automatic deletion of customer-uploaded attachments.
Once enabled, attachments uploaded to tickets will be automatically deleted after the configured retention period following ticket closed.
This setting applies only to tickets created after the configuration is enabled.
2-2. Manual Deletion
Customer-uploaded attachments can also be manually deleted via the Attachment Management feature.
Only attachments associated with tickets from help center, email and API channels where the user is assigned can be deleted.
3. Issue Transfer & Dooray Integration
Improved error handling during Dooray transfer, displaying appropriate messages for cases such as missing permissions or deleted issues.
Fixed an issue where transferring or commenting on a ticket could fail if another menu was accessed during the process.
4. Callback Management
Fixed an issue where unassigned callbacks were incorrectly displayed to agents.
For services using Customer Information Integration, customer details are now visible in the callback list.
Agents can now view all callbacks, but only those assigned to them will display Connection and Finish buttons.
5. Other Improvements
Various internal improvements were made to enhance overall service stability.
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