# November 12, 2024

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#### **1. Ticket Management**

* **AI Voice Recording & Call Summary Feature Released**
  * An AI-powered voice recording and call summarization feature using **STT (Speech-to-Text)** technology is now available.
  * When handling phone tickets, the transcribed call content is displayed in the right-side panel, and a summarized version of the conversation is automatically added to the ticket history.
  * This feature is currently in **beta**. Please contact our support team if you would like to enable it.
* **Spam Folder**
  * Fixed an issue where the **“Restricted Date”** search field was not functioning correctly.
  * Renamed the field to **“Spam Processing Date”** for clarity.
* **Ticket List**
  * Improved paging performance in the ticket list view.

#### **2. Statistics → Transfer Statistics**

* **Consultation Management**: Fixed an issue where linked Dooray! projects were not displayed.
* **Issue Management**: Fixed an issue where transferred data from Dooray! was not displayed.

#### **3. Additional Business Management Features → Screen**

* Resolved intermittent issues affecting dashboard functionality.

#### **4. Other Improvements**

* Various internal improvements were made to enhance overall service stability.


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