November 12, 2024

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1. Ticket Management

• AI Voice Recording & Call Summary Feature Released

  • An AI-powered voice recording and call summarization feature using STT (Speech-to-Text) technology is now available.

  • When handling phone tickets, the transcribed call content is displayed in the right-side panel, and a summarized version of the conversation is automatically added to the ticket history.

  • This feature is currently in beta. Please contact our support team if you would like to enable it.

• Spam Folder

  • Fixed an issue where the “Restricted Date” search field was not functioning correctly.

  • Renamed the field to “Spam Processing Date” for clarity.

• Ticket List

  • Improved paging performance in the ticket list view.

2. Statistics → Transfer Statistics

• Consultation Management: Fixed an issue where linked Dooray! projects were not displayed.

• Issue Management: Fixed an issue where transferred data from Dooray! was not displayed.

3. Additional Business Management Features → Screen

• Resolved intermittent issues affecting dashboard functionality.

4. Other Improvements

• Various internal improvements were made to enhance overall service stability.