> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/release-note/october-21-2025.md).

# October 21, 2025

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#### **1. Ticket Management**

* Improved the **Dooray transfer** process to allow email addresses to be entered in the **Assignee** and **CC** fields.
* Updated the **Dooray transfer ticket history** so that the actual author’s name is displayed for each comment.
* Fixed an issue where login sessions were intermittently lost when opening new windows during ticket creation or transfer.
* Improved the UI of the **Consultation Processing History** and **Ticket Detail** sections.
* Clicking the ticket ID in the **Consultation Processing History** now copies the ID to the clipboard.
* The **Consultation Processing History** is now displayed in chronological order (ascending), with filtering options available via a dropdown.
* When selecting text within a ticket, a **Copy / Masking** option now appears.
* Added an option to automatically trigger a **Preview** when completing or placing a ticket on hold, based on user settings.
* Improved overall usability and readability of customer and agent field sections.

#### **2. Additional Business Management → SMS Send**

* Added a **Ticket ID** field to the SMS sending interface.
* The Ticket ID is optional and is stored only in the message history; it is not included in the actual SMS content.
* Improved the UI of the **Send List** screen to enhance search and usability.

#### **3. Customer Information Management**

* Updated behavior so that customer information is only retrieved after search criteria are entered, instead of loading automatically on initial access.