October 21, 2025

Improved the Dooray transfer process to allow email addresses to be entered in the Assignee and CC fields.
Updated the Dooray transfer ticket history so that the actual author’s name is displayed for each comment.
Fixed an issue where login sessions were intermittently lost when opening new windows during ticket creation or transfer.
Improved the UI of the Consultation Processing History and Ticket Detail sections.
Clicking the ticket ID in the Consultation Processing History now copies the ID to the clipboard.
The Consultation Processing History is now displayed in chronological order (ascending), with filtering options available via a dropdown.
When selecting text within a ticket, a Copy / Masking option now appears.
Added an option to automatically trigger a Preview when completing or placing a ticket on hold, based on user settings.
Improved overall usability and readability of customer and agent field sections.

Added a Ticket ID field to the SMS sending interface.
The Ticket ID is optional and is stored only in the message history; it is not included in the actual SMS content.
Improved the UI of the Send List screen to enhance search and usability.

Updated behavior so that customer information is only retrieved after search criteria are entered, instead of loading automatically on initial access.

Last updated 2 months ago