# October 21, 2025 *** #### **1. Ticket Management** * Improved the **Dooray transfer** process to allow email addresses to be entered in the **Assignee** and **CC** fields. * Updated the **Dooray transfer ticket history** so that the actual author’s name is displayed for each comment. * Fixed an issue where login sessions were intermittently lost when opening new windows during ticket creation or transfer. * Improved the UI of the **Consultation Processing History** and **Ticket Detail** sections. * Clicking the ticket ID in the **Consultation Processing History** now copies the ID to the clipboard. * The **Consultation Processing History** is now displayed in chronological order (ascending), with filtering options available via a dropdown. * When selecting text within a ticket, a **Copy / Masking** option now appears. * Added an option to automatically trigger a **Preview** when completing or placing a ticket on hold, based on user settings. * Improved overall usability and readability of customer and agent field sections. #### **2. Additional Business Management → SMS Send** * Added a **Ticket ID** field to the SMS sending interface. * The Ticket ID is optional and is stored only in the message history; it is not included in the actual SMS content. * Improved the UI of the **Send List** screen to enhance search and usability. #### **3. Customer Information Management** * Updated behavior so that customer information is only retrieved after search criteria are entered, instead of loading automatically on initial access. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.contiple.com/eng/release-note/october-21-2025.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.