# September 16, 2025

***

#### **1. Ticket Management**

* Added a feature to display the **number of unassigned tickets per group** in the *All Tickets in Group* menu.
* This count reflects tickets that have a designated group but no assigned agent.

#### **2. Call Management**

* Updated the CTI status transition after call completion:\
  the status now changes from **“In Progress”** to **“After Work”** instead of **“Working”**.
* The **After Work** status is treated as a distinct state from *Available* or *Busy* and is now displayed in real time on:
  * **\[Additional Business Management] → \[Screen]**
  * The **Ticket Management mini dashboard**

#### **3. Service Management → Triggers**

* Added **Submission Type** as an available placeholder in trigger notification email templates.

#### **4. Help Center**

* Fixed an issue where the Help Center UI was not displayed correctly in certain environments.


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