September 8, 2026

Contiple will continue to improve and provide better services. ☺

---

1. Ticket Management

• Improved usability when transferring to Dooray: members and groups belonging to the project now appear at the top of the assignee and CC lists for easier selection.

2. Help Center (Mobile)

• Fixed an issue where some categories were not displayed when accessing the FAQ list page via a link.

• Made partial improvements to the inquiry history page layout in iframe environments.

3. Report > Chat Statistics > Detail History

• Changed the default search period to the last 7 days, including the current date.

• Made partial improvements to the ticket details UI.

4. Additional Business Management > Callback Management

• Added the ability to view customer information and inquiry history on the Callback Assign tab.

5. Global Management > Security Settings > Handling Personal Information

• Added IP access control for the [Service Management > Agent] menu.

• When configuring permissions, you can strengthen security by allowing the administrator who grants consultation permissions to access the menu only from designated IP addresses.