August 11, 2026
Terms and Conditions
Chapter 1. General Provisions
Article 1. Purpose
These Terms and Conditions (the "Terms") set forth the rights, obligations, and responsibilities of NHN Corporation (the "Company") and Members, as well as other matters necessary in connection with the use of the Contiple service (the "Service") provided by the Company.
Article 2. Definitions
1. The terms used in these Terms have the following meanings:
(1) "Service" means the cloud-based integrated customer service and contact center solution provided by the Company to Members, either directly or in cooperation with a third party, together with all related services, including technical support.
(2) "Member" means an individual or legal entity that has entered into a Service agreement with the Company under these Terms and has been authorized by the Company to use the Service.
(3) "Organization Member" means a person who has been authorized by a Member to use the Service in accordance with the method of use prescribed by the Company.
(4) "ID" means the email address designated by the Member for identification purposes and for use of the Service.
(5) "Password" means a combination of letters, numbers, and other characters set by a Member to protect the confidentiality of its account in connection with the use of the Service.
(6) "Paid Service" means a Service that a Member may use upon payment of the fees determined by the Company.
(7) "Free Service" means a Service that a Member may use free of charge in accordance with the policies determined by the Company.
(8) "Content" means all information posted by a Member within the Service, including text, documents, images, audio, video, and any combination thereof.
2. Any term used in these Terms that is not defined in this Article shall have the meaning given on the Service website (https://contiple.com), in the Service user guides or operational policies, under applicable laws and regulations, or in accordance with customary business practices.
Article 3. Posting and Amendment of the Terms
1. The Company shall post the contents of these Terms on the Service website or otherwise notify Members of them.
2. The Company may amend these Terms to the extent that such amendment does not violate the laws of the Republic of Korea, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
3. If the Company amends these Terms, it shall post the amended Terms together with the then-current Terms on the main screen of the Service at least seven (7) days before the effective date, specifying the effective date and the reasons for the amendment. However, if an amendment is adverse to Members or concerns a material matter, the Company shall provide notice at least thirty (30) days in advance and shall separately notify existing Members by electronic means, such as email.
4. If, when posting or notifying Members of amended Terms under the preceding Paragraph, the Company states that a Member will be deemed to have agreed to the amendment unless the Member objects before the effective date, and the Member does not expressly object by that date, the Member shall be deemed to have agreed to the amended Terms. If a Member does not agree to the amended Terms, either the Member or the Company may terminate the Service agreement.
5. By agreeing to these Terms, a Member agrees to periodically access the Service and review any amendments to the Terms. The Company shall not be liable for any damage arising from the Member's failure to become aware of an amendment that was duly posted or notified.
Article 4. Rules Other Than These Terms
1. The Company may establish separate terms of use and operational policies for the Service (collectively, the "Individual Terms"). If any Individual Terms conflict with these Terms, the Individual Terms shall prevail.
2. Matters not specified in these Terms shall be governed by the Individual Terms and by applicable laws and regulations, including the Act on the Development of Cloud Computing and Protection of Users, the Framework Act on Telecommunications, the Telecommunications Business Act, the Monopoly Regulation and Fair Trade Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Act on Consumer Protection in Electronic Commerce.
3. Matters announced by the Company through the notice board on its website in connection with these Terms, including changes to the Company's operational policies, the enactment or amendment of laws, and public notices or guidelines issued by public authorities, shall also form part of the Service agreement.
Chapter 2. Formation of the Service Agreement
Article 5. Application for Use and Application Procedures
1. A Service agreement is formed when a person wishing to become a Member (a "Service Applicant") applies to use the Service in accordance with the application procedures provided by the Company and the Company accepts the application.
2. A Service Applicant shall provide the information required by the Company at the time of application, including an email address and telephone number.
3. The Company may require a Service Applicant to complete an identity verification procedure. In such case, the Service Applicant shall complete the verification and any other procedures required by the Company.
Article 6. Acceptance and Restriction of Applications
1. The Company may reject an application in any of the following cases:
(1) If the application is made using a name other than the Service Applicant's real name, or using another person's name without that person's consent;
(2) If false Member information is provided;
(3) If the Service Applicant is registered as a person in default on financial obligations under the Credit Information Use and Protection Act;
(4) If the application would violate applicable laws or regulations, public order, or public morals;
(5) Where the Service Applicant intends to use the Service for an improper purpose;
(6) If, without the Company's prior written consent, the Service Applicant intends to resell, sublease, or redistribute the Service, or to use all or part of the Service to develop or provide a service identical or similar to the Service;
(7) If the application cannot be accepted for reasons attributable to the Service Applicant, or otherwise fails to comply with requirements prescribed by the Company;
(8) If the Service Applicant has a history of delinquent payment of Service fees or improper use of the Service;
(9) Where the Service Applicant does not meet the eligibility requirements for use of the Service under these Terms;
(10) Where a person under 14 years of age applies for use of the Service;
(11) If accepting the application is otherwise deemed materially inappropriate for reasons equivalent to those set out above.
2. The Company may defer acceptance of an application in any of the following cases:
(1) If the Service facilities are in a state of failure due to a natural disaster;
(2) If accepting the application is likely to impair the overall quality of the Company's Service;
(3) If the Company lacks sufficient facility capacity to provide the Service or provision of the Service is technically impracticable;
(4) If accepting the application may adversely affect the Company's operations or business;
(5) If the Member has not preregistered a caller identification number that can be verified as belonging to the Member;
(6) If acceptance is otherwise impracticable for reasons equivalent to those set out above.
3. The Company may request supporting documents to verify a Member's identity. If the Member fails to submit the documents by the deadline specified by the Company, the Company may restrict the Member's use of all or part of the Service.
4. A business entity, whether an individual business operator or a corporation, that wishes to use the Service must undergo a separate business verification review. Upon completion of business verification, the status of the relevant Member shall be transferred to the business entity, and the Member's account and all data held in that account shall belong to the business entity. Once business verification has been completed, the account cannot be converted back to an individual account, and the application for business verification cannot be withdrawn or canceled.
5. Where the Company does not accept an application or withholds acceptance, it may notify the Service Applicant accordingly.
Chapter 3. Member Information
Article 7. Provision and Change of Member Information
1. If a Member is required to provide information to the Company under these Terms, the Member shall provide truthful and lawful information and shall not be protected from any disadvantage arising from the provision of false or unlawful information.
2. A Member may view and modify its own information at any time through the management screen provided within the Service.
3. If any information provided at the time of application changes, the Member shall promptly update the information online or notify the Company using the form and method prescribed by the Company.
4. The Company shall not be liable for any disadvantage arising from a Member's failure to notify the Company of such changes.
Article 8. Protection and Management of Personal Information
1. The Company shall endeavor to protect Members' personal information in accordance with applicable laws and regulations. The protection and use of Members' personal information shall be governed by applicable laws and by the Company's Privacy Policy.
2. The Member is responsible under applicable laws for managing the personal information of its Organization Members and shall comply with all applicable laws relating to such personal information.
3. The Company shall not be liable for the disclosure of any information, including a Member's ID or Password, caused by reasons attributable to the Member.
4. The Company's Privacy Policy does not apply to third-party services that are merely linked from the website or from websites for individual Services, except for individual Services provided as part of the Service.
5. If there are objective grounds to believe that account information may have been misappropriated, or if a Member has not logged in for one (1) year or longer, the Company may take necessary measures, including temporary measures, suspension of use, or deletion of account information, to protect Member information and improve operational efficiency.
Article 9. Outsourcing of Personal Information Processing
As a general rule, the Company shall directly process and manage the personal information it collects. Where necessary, however, the Company may outsource all or part of such processing and management to a third party selected by the Company. The Company's Privacy Policy shall apply to the outsourcing of personal information processing.
Chapter 4. Provision of the Service
Article 10. Provision and Use of the Service
1. The Company shall provide the Service to a Member from the time it accepts the Member's application. However, the Company may begin providing certain Services at the time specified in its operational policies.
2. The Service comprises individual service offerings based on product type, and a Member may use Paid Services and Free Services with the Company's consent.
3. The Company may limit the availability of certain Services to certain Members in accordance with its operational policies.
Article 11. Suspension of the Service
1. Provision of the Service may be suspended in any of the following cases, and the Company shall have no obligation to provide the Service during such suspension:
(1) If information and communications facilities, including computers, require maintenance, inspection, or replacement, experience a failure, or if communications are interrupted;
(2) If construction, repair, or maintenance work on facilities necessary to provide the Service is unavoidable;
(3) If suspension is necessary for a Service upgrade, maintenance, or a similar operational purpose;
(4) If normal use of the Service may be disrupted due to a power outage, facility failure, surge in usage volume, or similar cause;
(5) If there is a material business or operational need, including a corporate division, merger, transfer of business, discontinuation of business, or deterioration in the profitability of the relevant Service;
(6) Where there is a force majeure event such as a natural disaster or a national emergency;
(7) Where a key telecommunications business operator prescribed under the Telecommunications Business Act has suspended its telecommunications service;
(8) Where there is any other cause equivalent to those set out above.
2. In any case set out in the preceding Paragraph, the Company shall notify Members in advance in the manner prescribed in Article 19. However, if advance notice is not possible due to unavoidable circumstances, such as hacking or an accident not attributable to the Company's intent or negligence, the Company may provide notice after the fact.
Article 12. Modification and Discontinuation of the Service
1. The Company may modify all or part of the Service or discontinue the Service for operational, business, or technical reasons. In the case of a modification, the Company shall post the reasons for the modification, the details of the modification, and the implementation date on the main screen of the Service at least seven (7) days before the modification; in the case of discontinuation, at least thirty (30) days before the discontinuation. However, if advance notice is not possible due to unavoidable circumstances, the Company may provide notice without delay after the fact.
2. Unless otherwise expressly provided in these Terms or applicable laws, the Company shall not be liable for any damage incurred by a Member as a result of the modification, revision, or discontinuation of the Service.
Article 13. Provision of Information and Display of Advertisements
1. The Company may provide Members with information deemed necessary for use of the Service, including transaction-related information and responses to inquiries, through notices, email, SMS, or other means.
2. The Company may provide or display advertisements to Members through lawful procedures in accordance with applicable laws.
Article 14. Data Collection and Use
The Company may use information generated or collected in the course of providing the Service, in a form that does not identify any individual, for purposes including provision of the Service, enhancement of stability and security, service development, quality improvement, and marketing.
Article 15. Management of Content
1. If a Member's Content includes material that violates applicable laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection or the Copyright Act, the rights holder may request that access to the Content be suspended, that the Content be removed, or that other measures be taken in accordance with applicable legal procedures. The Company shall take appropriate action in accordance with applicable laws.
2. Even without a request from a rights holder under the preceding Paragraph, the Company may take temporary measures with respect to the relevant Content if there are reasonable grounds to find an infringement of rights or if the Content otherwise violates the Company's policies or applicable laws.
3. The detailed procedures under this Article shall be governed by applicable laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Copyright Act.
Chapter 5. Obligations of the Parties
Article 16. Obligations of the Company
1. The Company shall not engage in any act prohibited by applicable laws or these Terms, or contrary to public order or morals, and shall use its best efforts to provide the Service on a continuous and stable basis.
2. The Company shall maintain a security system for the protection of personal information so that Members may use the Service safely, and shall publish and comply with its Privacy Policy.
3. If the Company determines that an opinion or complaint submitted by a Member in connection with the use of the Service is justified, the Company shall address it and inform the Member of the handling process and outcome through the Service, by email, or by other means.
4. Member opinions and complaints under the preceding Paragraph may be submitted by telephone or email and shall, in principle, be handled from the time the Company's representative becomes directly aware of the relevant details. The specific handling procedures and periods are as follows:
Type of Complaint
Handling Procedure
Handling Period
Fee-related
Action taken and Member notified after the details of the complaint are verified
Within 3 days
Service-related
Action taken and Member notified after the details of the complaint are verified
Within 1 day
5. The Company shall clearly display the following information on the Service website:
(1) The name or title of the Service;
(2) The content of the Service, the method of use, the fees, the payment method and other terms of use;
(3) The devices available for use and the minimum technical specifications required for use.
6. The Company shall comply with laws relating to the operation and maintenance of the Service, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Protection of Communications Secrets Act and the Telecommunications Business Act.
Article 17. Obligations of the Member
1. A Member shall use the Service in compliance with these Terms, the Individual Terms, and all user guides posted by the Company on the Service website.
2. A Member shall not engage in any of the following acts:
(1) Providing false information when applying for the Service or modifying Member information;
(2) Using another person's information without authorization;
(3) Impersonating an officer, employee, administrator, or other representative of the Company;
(4) Altering information posted by the Company;
(5) Transmitting or posting information prohibited by the Company, including computer programs;
(6) Infringing the intellectual property rights, including copyrights, of the Company or of any third party;
(7) Damaging the reputation of, or interfering with the business of, the Company or any third party;
(8) Disclosing or posting obscene or violent language, text, images, audio, or other information contrary to public order or morals;
(9) Transmitting or relaying excessive amounts of data or advertising information that may disrupt the stable operation of the Company's Service;
(10) Distributing computer viruses or other malicious programs that may cause computers or information devices to malfunction;
(11) Engaging in any other act prohibited by applicable laws or contrary to public order, morals, or generally accepted social standards.
3. In using the Service, a Member shall comply with applicable laws, these Terms, the user guides, cautions posted within the Service, and other matters notified by the Company.
4. A Member shall manage and supervise all Organization Members whom it has authorized to use the Service to ensure that they comply with applicable laws, these Terms, and the Company's operational policies. The Member shall be fully responsible for any unlawful act or breach of these Terms by an Organization Member.
5. A Member shall provide a valid email address at the time of registration so that the Company may notify the Member of matters necessary for the use of the Service and shall promptly notify the Company of any changes to the Member's information. The Company shall not be liable for any disadvantage arising from the Member's failure to provide such notice.
6. A Member shall periodically review these Terms, the main screen of the Service, notices, and the policies and rules established by the Company, including the Individual Terms.
7. A Member shall back up and retain its own data processed through the use of the Service. If all or part of the Service agreement is terminated, or if the Service is modified or discontinued, all data generated during use of the Service (or, in the case of partial termination or discontinuation, the relevant data) may be deleted and cannot be restored once deleted. The Company shall have no obligation to return the Member's data. Any damage arising from the Member's failure to fulfill its data management and retention obligations shall be borne by the Member, and the Company shall have no liability in this regard.
Article 18. Member Responsibility for Managing IDs and Passwords
1. A Member shall securely manage its ID and Password to prevent disclosure to or use by any third party.
2. The Member shall be responsible for all consequences arising from damage related to the use of the Service or unauthorized use by a third party resulting from the Member's breach of the preceding paragraph, and the Company shall have no liability in this regard.
3. The Company may restrict the use of a Member's ID if the ID creates a risk of personal information exposure, is contrary to public order or morals, or may be mistaken for the Company or its personnel.
4. If a Member becomes aware that its ID or Password has been compromised or is being used by a third party, the Member shall immediately notify the Company and follow the Company's instructions.
5. In the case described in the preceding paragraph, the Company shall not be liable for any disadvantage arising from the Member's failure to notify the Company or to follow the Company's instructions after providing notice.
Article 19. Notice to Members
1. Unless otherwise provided in these Terms, the Company may notify a Member through the email address, electronic message account, or other contact method designated by the Member.
2. If notice to all Members is required, the Company may substitute the notice described in the preceding paragraph by posting the notice on the Service bulletin board or another prominent location for at least ten (10) days.
3. A Member shall be responsible for notifying its Organization Members of the matters notified to the Member by the Company.
Article 20. Prohibition of Assignment
1. A Member may not assign, transfer, pledge as security, or otherwise dispose of its right to use the Service or its status under the Service agreement.
2. If a third party other than the Member (an "Assignee") succeeds to the Member's legal status under the Service agreement due to inheritance, merger, or division affecting the Member, the Member and the Assignee shall promptly notify the Company in the manner and through the procedures designated by the Company and submit documents evidencing the succession.
3. If Member information changes as a result of the succession described in the preceding paragraph, the Assignee may succeed to the agreement only after fully understanding the management obligations, responsibilities, and contractual matters relating to the remaining term. The Member and the Assignee shall be jointly and severally liable for any issues arising in connection with the succession.
Chapter 6. Free Services
Article 21. Provision and Suspension of Free Services
1. The Company may at any time change its policies regarding Free Services or discontinue the provision of Free Services as required for operational or technical reasons.
2. If a Free Service is discontinued, the Company may reclaim all resources provided to the Member and delete all information stored in the Free Service, except for Member information retained in accordance with applicable laws and the Company's Privacy Policy. The Company shall have no obligation to restore deleted information for any reason.
Article 22. Liability for Damages Relating to Free Services
1. Unless otherwise provided by applicable laws, the Company shall bear no liability for any damage incurred by a Member in connection with the use of Free Services.
2. If the Company incurs damage in connection with the use of Free Services by a Member or its Organization Members, the Member shall be liable for and compensate the Company for all losses and damages incurred by the Company.
Article 23. Interpretation of This Chapter
If this Chapter conflicts with any other Chapter of these Terms, this Chapter shall prevail with respect to Free Services.
Chapter 7. Paid Services
Article 24. Determination and Change of Paid Service Fees
1. Details relating to Paid Service fees, including the amount, calculation basis, and other relevant matters, shall be governed by the Company's operational policies and posted on the Service screen or website.
2. The Company may change the fees for Paid Services or convert a Free Service into a Paid Service for operational, business, or technical reasons. If the fee for a Paid Service changes, the revised fee shall apply from the effective date of the change. However, the Company and a Member may agree otherwise in a separate agreement.
Article 25. Payment of Fees
1. The Company shall invoice the Member, before the payment due date in the following month (the "Billing Month"), for Paid Service fees incurred from the first through the last day of the month in which the Service was used (the "Usage Month").
2. A Member shall pay all Paid Service fees, including any outstanding amounts, by the payment due date specified by the Company using a payment method designated by the Company. Unless otherwise provided in the Company's operational policies, Paid Service fees shall be charged automatically at regular intervals to the payment method registered by the Member.
3. Where a Member delays payment of the fees invoiced by the Company, the Company may take measures to restrict the Member's use of the Service.
4. If a Member fails to pay outstanding fees by the 8th day of the month following the payment due date, the Company may terminate all of the Member's individual Services, and all data generated through use of those Services shall be deleted. The Member's backup obligations and the Company's liability in this regard shall be governed by Article 17, Paragraph 7.
5. A Member may request that the Company lift a restriction imposed under Paragraph 3 of this Article by paying all outstanding fees in full. Fees for the period after the restriction is lifted shall be calculated from the date on which the restriction is lifted.
6. Where necessary, the Company may initiate debt collection procedures to collect unpaid receivables from a Member to the extent permitted by applicable laws.
Article 26. Objections to Fees
1. A Member shall ensure that all information entered in connection with payment of Paid Service fees, including payment method information, is accurate and shall bear full responsibility for any disadvantage arising from inaccurate information.
2. If a Member objects to fees invoiced by the Company, the Member may submit an objection in writing, by email, or through an equivalent method.
3. The Company shall notify the Member of the results of its review within three (3) days after receiving the objection. If the Company cannot complete its review within that period due to unavoidable circumstances, it shall notify the Member of the reasons and the expected completion date.
4. Even if a Member submits an objection under Paragraph 2 of this Article, the Member shall pay the invoiced fees by the payment due date. If the fees are recalculated as a result of the objection, the Company may refund or additionally invoice the difference. Any refund shall be handled in accordance with Article 27.
Article 27. Overpayments
1. If a Member overpays any fees, the Company shall refund the overpaid amount. However, with the Member's consent, the Company may credit the amount against the following month's fees.
2. Where a Member entitled to a refund of an overpayment has unpaid fees or similar amounts outstanding, the Company may first offset such unpaid amounts against the overpayment to be refunded.
Chapter 8. Restriction of Use and Termination
Article 28. Restriction of Use of the Service
1. The Company may restrict a Member's use of the Service without prior notice if any of the following applies:
(1) Where the Member has interfered with the normal operation of the Company's Service;
(2) Where the Member has breached the obligations set forth in Article 17 of these Terms;
(3) If the Member causes or attempts to cause damage to the Company's Service or another customer's system through improper actions using a system operated through the Service;
(4) If a high-volume network attack targeting a system operated by the Member through the Service causes damage to the Company's Service or another customer's system sharing the network;
(5) If the Member violates applicable laws, including by misappropriating another person's identity or payment method; providing illegal programs or interfering with operations in violation of the Copyright Act; engaging in illegal communications or hacking, distributing malicious programs, or exceeding authorized access rights in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection;
(6) If conduct directly connected with a crime, including voice phishing, fraud, or the promotion of illegal gambling, is detected or reported;
(7) Where restriction of use is otherwise necessary for reasons equivalent to those set out above.
2. Where the Company restricts a Member's use of the Service under Paragraph 1 of this Article, the Member may not claim damages from the Company on that ground.
3. If the Company restricts a Member's use of the Service under Paragraph 1 of this Article, it shall notify the Member of the grounds for and duration of the restriction and the procedure for filing an objection, in writing, by email, or through an equivalent method.
4. If the Company determines that the cause attributable to the Member under Paragraph 1 of this Article has been resolved, it shall lift the restriction without delay.
5. A Member shall provide an explanation regarding the relevant cause within seven (7) days from the date on which a restriction under Paragraph 1 of this Article begins. If no explanation is provided within that period or the explanation is insufficient, the Company may terminate all or part of the Service agreement. In such case, the Company shall notify the Member in writing, by email, or through an equivalent method.
6. If the Company terminates the Service agreement under Paragraph 5 of this Article, it may reclaim the Service allocated to the Member, including by deleting Content, information, and data, without separate notice. The Member's backup obligations and the Company's liability in this regard shall be governed by Article 17, Paragraph 7.
Article 29. Provisional Restriction of Use
The Company may restrict use of the Service until its investigation is complete if any of the following occurs:
(1) If the Company receives a credible report that an ID, Password, payment method, or similar information has been hacked or misappropriated;
(2) If there are reasonable grounds to suspect that the Member is engaged in unlawful conduct, including the use of illegal programs;
(3) Where measures to restrict use are otherwise necessary for reasons equivalent to those set out above;
(4) Where the Member has failed to perform its obligations under Article 84-2 (Prohibition of False Display of Telephone Numbers and Protection of Users) of the Telecommunications Business Act.
Article 30. Explanation and Objection Procedures for Restrictions on Use
1. If a Member wishes to provide an explanation of, or contest, a restriction imposed by the Company, the Member shall submit to the Company a document setting out the specific details, in writing, by email, or through an equivalent method.
2. Upon receiving a document under Paragraph 1 of this Article, the Company shall respond to the Member's explanation or objection within a reasonable period, in writing, by email, or through an equivalent method. If the review is expected to take an extended period, the Company shall announce or notify the Member through the Service of the reasons and the expected schedule.
3. The Company shall take appropriate measures based on its response.
Article 31. Termination of the Service Agreement by the Company
1. The Company may terminate the Service agreement if any of the following applies:
(1) If the Member fails to pay Service fees on two (2) or more occasions, or if the outstanding amount is equal to or greater than twice the average monthly Service fees for the preceding three (3) months;
(2) If information provided in the Service application is found to be false;
(3) If the Member intentionally disrupts the operation of the Service and thereby causes damage to the Company;
(4) Where the Member breaches the obligations set forth in Article 17;
(5) If the Member fails to provide an explanation in accordance with Article 28, Paragraph 5;
(6) If a government authority requests suspension of the Service through legal procedures on the ground that the purpose or manner of use of the Service violates domestic or international law;
(7) If any of the grounds set out in Article 6, Paragraph 1 applies to the Member;
(8) If the Company determines that continued provision of the Service is impracticable because the Member's violation of the laws of the country in which the Member uses the Service has caused or is likely to cause damage to the Company;
(9) Where the Member otherwise breaches its obligations under these Terms.
2. If the Company intends to terminate the Service agreement, it shall notify the Member in advance of the grounds for termination, the termination date, and other relevant matters, in writing, by email, or through an equivalent method. If advance notice is not possible due to unavoidable circumstances, the Company may provide notice after the fact.
3. The Member shall pay all Service fees incurred through the termination date. If the Service agreement is terminated under this Article, the Company may reclaim the Service allocated to the Member, including by deleting Content, information, and data, without separate notice. The Member's backup obligations and the Company's liability in this regard shall be governed by Article 17, Paragraph 7.
Article 32. Termination of the Service Agreement by the Member
1. A Member may terminate the Service agreement at any time through the Service. However, if outstanding fees exist at the time of the termination request, the termination shall not take effect until all such fees have been paid in full.
2. Upon termination of the Service agreement, all resources provided to the Member shall be reclaimed, including through deletion of Content, information, and data, except for Member information retained by the Company in accordance with applicable laws and its Privacy Policy. The Member's backup obligations and the Company's liability in this regard shall be governed by Article 17, Paragraph 7.
Article 33. Retention of Records to Prevent Improper Use
1. To prevent improper use, the Company may retain, for a specified period, information relating to Members whose Service agreements have been terminated under Articles 28, 31, and 32 and may use such information for measures including restrictions on re-registration.
2. The specific matters, such as the items of information retained and the retention period, shall be as prescribed in the Company's Privacy Policy.
Chapter 9. Damages and Other Matters
Article 34. Damages Payable by the Company
1. If an Outage occurs in a Paid Service, the Company shall compensate the Member in accordance with this Article. For purposes of this Article, an "Outage" occurs when more than five percent (5%) of the Organization Members authorized by a Member to use the Paid Service are unable to access the Paid Service during any period of five (5) consecutive minutes. Downtime shall be measured from the time the Member notifies the Company of the Outage or, if the Company becomes aware of the Outage before receiving the Member's notice, from the time the Company first becomes aware of it.
2. The Company shall use reasonable efforts to maintain monthly availability of the Paid Service at 99.9% or higher. If monthly availability falls below 99.9%, the Company shall compensate the Member in accordance with the following standards. If the Member has outstanding fees or similar amounts, the Company may first offset those amounts against the compensation payable to the Member.
Monthly Availability
Compensation
99.0% or higher but below 99.9%
An amount equal to 10% of the average monthly Service fees for the preceding three (3) months
95.0% or higher but below 99.0%
An amount equal to 25% of the average monthly Service fees for the preceding three (3) months
Below 95.0%
An amount equal to 50% of the average monthly Service fees for the preceding three (3) months
Monthly Availability (%) = 100 x [1 - Downtime in the relevant month (minutes) / Total time during which the Paid Service was available for use in the relevant month (minutes)]
Downtime means the total duration of Outages during the relevant month, excluding any period that is not considered an Outage under Paragraph 3 of this Article.
3. The following circumstances shall not constitute an Outage, shall be excluded from Downtime, and shall not be eligible for compensation under this Article:
(1) An Outage caused by an error or defect in equipment owned or managed by the Member, including software, applications, an operating system, or equipment installed by the Member in the course of using the Service;
(2) An Outage caused by circumstances beyond the Company's principal control, including a natural disaster, war, terrorism, a nationwide network failure, or an equivalent force majeure event;
(3) Unavailability of a specific function of the Paid Service, rather than the Paid Service as a whole;
(4) An Outage caused by a service provided by another service provider;
(5) A Service interruption occurring after use of the Paid Service has been restricted for reasons attributable to the Member;
(6) A Service interruption caused by an unauthorized act of the Member or by the Member's failure to take necessary measures, including failure to comply with the Service user guides;
(7) Suspension of the Service or maintenance performed by the Company in accordance with these Terms;
(8) Any other circumstance equivalent to those set out above.
4. To claim compensation under Paragraph 1 of this Article, a Member shall submit to the Company, within thirty (30) days after the date on which the Outage occurs, a written claim setting out the details of the Outage, the amount claimed, and the basis of calculation. If the Member fails to do so, the Member shall forfeit the right to compensation under this Article for the relevant Outage.
5. At the Member's option, compensation under this Article may be applied toward the purchase of another Paid Service or toward the fees for the relevant Paid Service.
6. The Company's liability to a Member that was unable to use a Paid Service due to an Outage shall be limited to the compensation described in Paragraph 2 of this Article, and the Company shall have no additional liability for damages.
7. The Company's total liability to a Member under these Terms shall not exceed the amount paid by the Member to the Company for the relevant month.
Article 35. Disclaimer of the Company
1. The Company shall not be liable for damage arising from any of the following circumstances:
(1) A Service interruption caused by a defect in the Member's terminal equipment or similar device;
(2) Where there is a force majeure event such as war, civil disturbance, fire, natural disaster or an equivalent national emergency;
(3) Where the damage arises from the Member's intent or negligence;
(4) Where there is an unavoidable cause inherent in the nature of telecommunications services;
(5) Suspension of the Service to prevent the spread of an incident originating in the Member's information system;
(6) A Service interruption or degradation attributable to a service or program provided by a third party;
(7) Unavoidable Service maintenance that was announced in advance, provided that the Company did not act intentionally or with gross negligence;
(8) Suspension of the Service for regularly scheduled maintenance announced in advance on the website;
(9) A disadvantage arising because the Member failed to receive a Service-related notice after failing to update contract information, including emergency contact details;
(10) Where the Member used a Free Service;
(11) A Service interruption or damage to the Member's Content or other data caused by any other reason not attributable to the Company's intent or negligence.
2. The Company shall not be liable for any indirect, consequential, special, or incidental damages, or for any loss of profits or revenue, incurred by a Member in connection with the Service.
3. A Member uses the Service at its own risk. The Service is provided "as is" and "as available," and the Member is solely responsible for managing its Content, information, and data.
4. The Company shall not be liable for any interruption or restriction of use, or termination of the Service agreement, arising from reasons attributable to the Member.
5. The Company shall not be liable for any loss of profits anticipated from use of the Service or for any damage arising from data obtained through the Service.
6. Responsibility for the management and preservation of a Member's Content, information and data in connection with the Service rests entirely with the Member, and the Company has no obligation to back up or restore a Member's Content, information or data. For this purpose, a Member shall independently back up its Content, information and data to a separate, independent storage location as it deems necessary.
7. The Company has no obligation to intervene in any dispute between Members or between a Member and a third party arising through the Service and shall not be liable for any resulting damage.
8. If the Company receives a claim for damages, lawsuit, or other objection from a third party as a result of an unlawful act or breach of these Terms by a Member in connection with use of the Service, the Member shall, at its own responsibility and expense, indemnify and hold the Company harmless. If the Company is not held harmless, the Member shall compensate the Company for all resulting damage.
9. The Company shall not be liable for transactions between a Member and a third party conducted through another website linked from the Company's website.
Article 36. Damages Payable by the Member
If the Company incurs damage as a result of a Member's breach of these Terms or any notice issued by the Company, the Member shall compensate the Company for all resulting losses and damages. Any cause attributable to an Organization Member shall be deemed attributable to the Member.
Article 37. Governing Law and Jurisdiction
1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
2. Any lawsuit concerning a dispute arising between the Company and a Member shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the Member's address at the time the lawsuit is filed or, where there is no such address, over the Member's place of residence. However, where the Member's address or place of residence is unclear at the time the lawsuit is filed, the court of jurisdiction shall be determined in accordance with the Civil Procedure Act.
3. Notwithstanding the preceding paragraph, if a Member's address or place of residence is outside the Republic of Korea, any lawsuit concerning a dispute between the Company and the Member shall be subject to the jurisdiction of the Seoul Central District Court of the Republic of Korea.
Article 38. Compliance with Foreign Laws and Regulations
1. Where a Member uses the Service in a country other than the Republic of Korea, the Member shall use the Service in compliance with all laws and regulations applicable to the Member in that country. The Company does not guarantee compliance with the laws and regulations of that country and shall bear no liability to the Member in this regard.
2. A Member shall indemnify and hold the Company harmless from any legal liability arising from the Member's breach of Paragraph 1 or failure to comply with applicable laws and regulations.
<Appendix> These Terms and Conditions take effect on August 11, 2026.
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