> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/try-it-out/cm.md).

# Consultation Management

- [Service Management](https://docs.contiple.com/eng/try-it-out/cm/service-management.md): This menu provides service-specific configuration options for inquiry handling and processing, including authentication, chat, ticket, and agent settings.
- [Service Management](https://docs.contiple.com/eng/try-it-out/cm/service-management-1.md): This menu provides service-specific configuration options for inquiry handling and processing, including authentication, chat, ticket, and agent settings.
- [Help Center](https://docs.contiple.com/eng/try-it-out/cm/help-center.md)
- [Ticket Management](https://docs.contiple.com/eng/try-it-out/cm/ticket-management.md): This menu allows you to create, assign, and manage tickets for handling customer inquiries and requests.
- [Chat Log](https://docs.contiple.com/eng/try-it-out/cm/chat-log.md): This menu allows you to view records of one-on-one chat consultations with customers.
- [Customer Info Management](https://docs.contiple.com/eng/try-it-out/cm/customer-info-management.md): You can manage received customer information or integrate customer data from external systems via API.
- [Additional Business Management](https://docs.contiple.com/eng/try-it-out/cm/additinal-business.md): The Additional Features menu in Contiple allows you to manage supplementary functions such as Callback Management, SMS Sending, and Dashboards.
- [Report](https://docs.contiple.com/eng/try-it-out/cm/report.md): Contiple collects statistical data from consultation intake to resolution and provides various reports and analytics to help improve customer service quality.
- [Guide](https://docs.contiple.com/eng/try-it-out/cm/guide.md): This menu allows you to create announcements or information to share within your organization.  Registered announcements and information can also be viewed on the Contiple main dashboard.
- [만족도 관리](https://docs.contiple.com/eng/try-it-out/cm/satisfaction-management.md): 콘티플을 이용한 고객에게 상담 또는 답변 내용에 대한 만족도 조사를 구현하고 관리하는 메뉴입니다.