This menu allows you to view records of one-on-one chat consultations with customers.
You can review chat history and create or process tickets based on the consultation details.
View chat consultation records based on search conditions.
Status Types
Processed : The agent has responded to the customer’s chat request.
Unprocessed : The agent has not responded to the customer’s chat request.
Click a chat record to open a dialog box displaying the conversation history.
You can review the exchanged messages, add customer or consultation information, and apply personal information masking if needed.
Click Create Ticket to generate a ticket based on the chat content.
Download chat records as an Excel file.
Last updated 4 months ago
