# Chat Log

{% hint style="info" %}
You can review chat history and create or process tickets based on the consultation details.
{% endhint %}

<figure><img src="/files/8iwwwA0u6CBGzbHwXukz" alt=""><figcaption></figcaption></figure>

#### **① List**

* View chat consultation records based on search conditions.
* **Status Types**
  * <mark style="color:green;">Processed :</mark> The agent has responded to the customer’s chat request.
  * <mark style="color:orange;">Unprocessed :</mark> The agent has not responded to the customer’s chat request.<br>

#### **② Chat Record Review**

* Click a chat record to open a dialog box displaying the conversation history.
* You can review the exchanged messages, add customer or consultation information, and apply personal information masking if needed.
* Click **Create Ticket** to generate a ticket based on the chat content.<br>

#### **③ Data Extraction**

* Download chat records as an Excel file.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.contiple.com/eng/try-it-out/cm/chat-log.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.