> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/try-it-out/cm/chat-log.md).

# Chat Log

This menu allows you to view records of one-on-one chat consultations with customers.

{% hint style="info" %}
You can review chat history and create or process tickets based on the consultation details.
{% endhint %}

<figure><img src="https://1271316527-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8SPiiEcOHoTbpjiCouki%2Fuploads%2F7hPzQ1Cphd0SHymMc27i%2Fimage.png?alt=media&amp;token=b0a934ea-5da3-494c-8297-61e9199e3117" alt=""><figcaption></figcaption></figure>

#### **① List**

* View chat consultation records based on search conditions.
* **Status Types**
  * <mark style="color:green;">Processed :</mark> The agent has responded to the customer’s chat request.
  * <mark style="color:orange;">Unprocessed :</mark> The agent has not responded to the customer’s chat request.<br>

#### **② Chat Record Review**

* Click a chat record to open a dialog box displaying the conversation history.
* You can review the exchanged messages, add customer or consultation information, and apply personal information masking if needed.
* Click **Create Ticket** to generate a ticket based on the chat content.<br>

#### **③ Data Extraction**

* Download chat records as an Excel file.