Chat Log

This menu allows you to view records of one-on-one chat consultations with customers.

You can review chat history and create or process tickets based on the consultation details.

① List

• View chat consultation records based on search conditions.

• Status Types

  • Processed : The agent has responded to the customer’s chat request.

  • Unprocessed : The agent has not responded to the customer’s chat request.

② Chat Record Review

• Click a chat record to open a dialog box displaying the conversation history.

• You can review the exchanged messages, add customer or consultation information, and apply personal information masking if needed.

• Click Create Ticket to generate a ticket based on the chat content.

③ Data Extraction

• Download chat records as an Excel file.