Service Management
This menu provides service-specific configuration options for inquiry handling and processing, including authentication, chat, ticket, and agent settings.
➊ Anthentication
1-1. Open API
① Open API Activation
Select whether to enable or disable the Open API feature in Contiple.
When enabled, the Service Key and Access IP Settings functions become available.
② Service Key
Generate the Key used for Open API authentication.
Click the Change API Key button to create or update the key.
③ Allowed IP setting
Set the IP addresses authorized to call the Open API.
Only requests originating from the registered IP addresses will be allowed to access the Open API.
➋ Chat
This menu allows you to configure the chat feature for 1:1 customer communication and inquiry handling. For detailed instructions on how to use the chat feature, refer to the Chat Handling section.
Permissions and Requirements
Set the Chat feature to “Enabled” under the Contract Details of the current service.
In Service Management → Help Center → Default Setting, activate the Chat Widget feature.
Only agents with chat permissions can handle chat consultations.
Once the chat feature is successfully enabled, you can access the chat function through the Chat Widget located at the bottom right corner of the screen.
2-1. General Settings
고객과 채팅 상담을 시작하기 위해 기본 내용을 설정하는 메뉴입니다.
접수유형 필수 여부
고객이 채팅 상담을 시작할 때, 접수유형을 필수로 선택하도록 제공할지 여부를 결정합니다.
예(필수) : 고객이 접수유형을 선택하지 않을 경우, 채팅 상담을 진행할 수 없습니다.
아니오(필수 아님) : 채팅 상담 시 접수유형 선택지가 제공되지 않으며, 개인정보 처리 동의 시 채팅 상담을 즉시 시작할 수 있습니다.
자동 종료 시간
원활한 채팅 상담을 위해, 마지막 상담원 메시지로부터 설정한 시간만큼 답장이 없을 경우 상담을 자동 종료하는 기능입니다.
설정한 시간으로부터 1분 전, 자동 종료 안내 메시지를 발송합니다.
자동 메시지
다양한 상황별로 자동 메시지가 발송됩니다.
기본 문구가 제공되며, 서비스의 톤앤 매너에 따라 문구를 변경하실 수 있습니다.
2-2. Chat Screen
위젯 및 웹챗을 사용자가 원하는 대로 바꿀 수 있습니다.
위젯 이미지
채팅 위젯 모양을 선택할 수 있으며, 변경한 위젯을 우측 미리보기 화면에서 확인할 수 있습니다.
기본형 : Contiple에서 제공하는 기본 채팅 위젯입니다.
커스텀 형 : 서비스의 로고 또는 기타 이미지를 채팅 위젯으로 만들 수 있습니다.
위젯 위치
PC 환경, 모바일 환경에 따른 위젯의 노출 위치를 변경할 수 있습니다.
서비스 정보
프로필 이미지
웹챗의 홈 화면에 최상단에 표시되는 대표 이미지 및 상담원 프로필로 사용됩니다.
Contiple 로고가 기본 제공됩니다.
서비스명
웹챗의 홈 화면에 표시되는 대표 이름 및 상담원 이름으로 사용됩니다.
Contiple 서비스명이 기본 제공됩니다.
안내 문구
웹챗의 홈 화면 중 서비스명 하단에 표시되는 안내 문구입니다.
서비스 안내, 공지사항, 프로모션 등을 안내하는 영역으로 활용할 수 있습니다.
구성 관리
기타 상담 채널
웹챗에 1:1 문의하기, 전화 상담, 이메일 상담 등 다른 상담 채널을 제공하고자 할 경우, 토글 버튼을 클릭하여 해당 기능을 활성화합니다.
1:1 문의하기, 전화 상담, 이메일 상담 등 사용할 채널을 체크한 후 링크를 입력합니다.
공지사항
웹챗에 공지사항 게시글을 노출하고 싶을 경우, 토글 버튼을 클릭하여 해당 기능을 활성화합니다.
[헬프센터] → [공지사항]에 등록한 게시글이 웹챗에 노출됩니다.
자주 묻는 질문
현재 접속 중인 서비스의 계약 상세 현황에서 FAQ 기능을 '사용'으로 설정해 주세요.
웹챗에 FAQ 게시글을 노출하고 싶을 경우, 토글 버튼을 클릭하여 해당 기능을 활성화합니다.
[헬프센터] → [FAQ]에 등록한 게시글이 웹챗에 노출됩니다.
테마 컬러
웹챗 배경 컬러 및 채팅 상담 시작하기 버튼에 대해 서비스 테마 컬러를 적용할 수 있습니다.
2-3. Install
콘티플에서 제공하는 채팅 서비스를 기존 사용 중인 다른 서비스에 적용할 수 있습니다.
위젯 허용 도메인
위젯 허용 도메인 기능을 사용하여, 특정 도메인에서만 채팅 위젯을 호출할 수 있습니다.
입력 칸에 채팅 위젯을 호출할 도메인을 입력 후 저장해 주세요. (도메인 입력 시, 프로토콜(http 또는 https)을 제외하고 입력해주세요.)
입력 및 저장된 도메인에서만 채팅 위젯을 호출할 수 있습니다.
위젯 스크립트
위젯 스크립트의 스크립트를 복사 후, 사용 중인 웹사이트 HTML 소스 코드의 </body> 태그 앞에 삽입하여 채팅 기능을 사용할 수 있습니다.
접속 중인 서비스의 계약 상세 내역에서 설정한 헬프센터 언어별로 스크립트를 사용할 수 있습니다.
채팅 URL
외부에서 다이렉트 채팅 링크로 접속 시, 바로 채팅 화면에 접속하여 채팅 상담을 진행할 수 있습니다.
QR 코드
다이렉트 채팅 링크로 연결되는 QR 코드를 제공합니다.
➌ Operation Settings
메뉴 · 기능 사용 권한 안내
현재 접속 중인 서비스의 [계약 상세 내역] → [채팅] 기능을 '사용'으로 설정해주세요.
관리자 권한을 가진 상담원만 이 메뉴를 사용할 수 있습니다.
3-1. Queue
1. Queue Management
대기열 목록
대기열 및 대기열 정보를 확인할 수 있습니다.
모든 서비스에는 기본 대기열이 자동 추가되며 대기열을 추가하지 않으면 모두 기본 대기열로 인입됩니다.
특정 문의에 대해 전담 상담사가 있거나, 별도로 분리하여 관리하고 싶을 경우 대기열을 추가해 주세요.
대기열 추가
새로운 대기열을 생성할 수 있습니다. 추가할 대기열의 이름과 설명, 대상 채널을 선택합니다.
현재 대상 채널은 채팅만 가능합니다. (그 외 채널은 준비 중입니다.)
대기열의 진입 조건을 설정합니다.
진입 조건은 문의 인입 시 해당 대기열로 진입하는 조건을 의미합니다.
설정한 조건을 만족하는 문의만 해당 대기열로 인입됩니다.
현재 조건 대상은 접수유형만 선택할 수 있습니다. (그 외 조건은 준비 중입니다.)
대기열의 할당 방식을 설정합니다.
할당 방식은 대기열로 인입된 문의를 상담원에게 어떤 방식으로 할당할 지 선택하는 옵션입니다.
현재 라운드 로빈, 무작위 방식만 선택할 수 있습니다. (그 외 방식은 준비 중입니다.)
채널별 설정에서 인입 채널별로 최대 대기시간, 할당 후 대기시간, 응담 목표시간 등을 설정합니다.
최대 대기시간 : 고객이 대기열에 진입한 후 상담원이 할당되기까지의 최대 대기시간입니다.
할당 후 대기시간 : 상담원이 배정된 후 상담원이 상담을 시작하기까지의 대기시간입니다.
응답 목표시간 : 고객이 대기열에 진입한 후 상담 시작까지의 목표 시간입니다.
대기시간 초과 시 : 대기시간을 초과하였을 경우 어떻게 처리할 지 선택합니다.
저장을 눌러 대기열을 생성합니다.
신규 대기열은 비활성화 상태로 생성됩니다. 대기열 목록에서 상태를 활성화해 주세요.
대기열 순서 관리
고객 문의 인입 시, 대기열 분배 순서를 설정할 수 있습니다.
만약 동일한 조건의 대기열이 있더라도 상위 순서에 먼저 분배됩니다.
기본 대기열은 항상 마지막 순서에 배치되며, 일치하는 조건의 대기열이 하나도 없을 경우 기본 대기열로 인입됩니다.
2. Queue Assignment
대기열 배정
생성된 대기열에 문의를 할당 받을 상담원을 배정합니다.
화면 좌측에 조회된 대기열 중 상담원을 배정할 대기열을 선택합니다.
미배정 상담원 목록에서 배정할 상담원을 선택한 후 [ > ] 버튼을 눌러 배정한 후 저장합니다.
기본 대기열은 모든 상담원이 자동 배정되며 수정할 수 없습니다.
대기열 일괄 배정
여러 대기열에 상담원 여러 명을 정하고자 하는 경우, 대기열 일괄 배정 기능을 사용합니다.
대상 상담원 목록에는 (선한 대기열에 이미 해당 상담원이 배정되어 있더라도) 모든 상담원이 노출됩니다.
3-2. Business Hours
채팅 등 상담 채널별 운영시간을 설정할 수 있습니다. 설정한 운영시간에만 상담이 운영됩니다.
헬프센터(1:1 문의하기) 운영시간은 준비 중인 기능입니다.
➍ Ticket
This data is generated to track and manage inquiries received through various channels. For detailed instructions on how to use tickets, refer to the Ticket Management Guide.
4-1. Manage Cateogory
(1) Submission Type
① Add Category
Click the Add Category button to create a new Inquiry Type category.
You must first create a 1st-level category, then add 2nd–5th-level subcategories in order.
The Add Category button is only activated when a parent category is selected.
Category names cannot be duplicated within the same level, but may be reused across different levels.
You can also enter category names by Help Center language, based on the language settings configured in the Contract Details of the current service.
You can enter a description for the category.
② Edit / Delete Category
Double-click a category name to edit it.
Click the delete (ⓧ) icon displayed next to the category to remove it.
When a category is deleted, all of its subcategories are deleted as well.
③ Enable / Disable Category
Use the ON/OFF toggle to set whether each Inquiry Type is available in the Help Center.
Enabled : Available in both the Help Center and Ticket Management screens.
Disabled : Available only in the Ticket Management screen.
④ Category ID
Click a category to view its Category ID.
Click the Copy icon to copy the ID.
(2) Processing Type
① Add Category
Click the Add Category button to create a new Inquiry Type category.
You must first create a 1st-level category, then add 2nd–5th-level subcategories in order.
The Add Category button is only activated when a parent category is selected.
Category names cannot be duplicated within the same level, but may be reused across different levels.
You can also enter category names by Help Center language, based on the language settings configured in the Contract Details of the current service.
② Edit / Delete Category
Click the edit button to rename it.
Click the delete button displayed next to the category to remove it.
When a category is deleted, all of its subcategories are deleted as well.
4-2. Trigger
① Add Trigger
Click the Add Trigger button to create a new trigger.
If multiple triggers are used, you can drag and drop them to change their order.
Triggers are executed from top to bottom in sequence.
② Edit / Delete Trigger
Click Edit to modify an existing trigger.
Only disabled triggers can be deleted.
To delete a trigger, first disable it, then click Delete.
(1) Add Trigger
① Trigger Condition
Trigger conditions are the requirements that must be met for an automated action to be executed.
Click the Add Condition button to configure multiple conditions.
Field Description
Satisfaction
Required (AND) : The result is executed only when this condition is met.
Optional (OR) : The result is executed if any of the other conditions are met, regardless of this condition’s status.
Object : The target of the condition (e.g., ticket status, inquiry type, assignee, etc.).
Condition : The comparison rule used between the object and the condition value (e.g., matches, does not match, changed, etc.).
Condition Value : The specific value that satisfies the selected object and condition.
② Trigger Result
Trigger results are the actions automatically executed when the conditions configured in ① are met.
Click the Add Result button to configure various automated actions.
Field Description
Object
Assign : Automatically assigns the ticket to the selected agent when the specified conditions are met.
Notification : Automatically sends a notification email to the designated recipient when the specified conditions are met.
Click the Set Notification Email button to create the email template.
Emails sent through triggers do not apply the email layout configured under [Service Management] → [Ticket] → [Email Settings].
Forward
Automatically sends ticket information to the designated recipient by email when the specified conditions are met.
Callback
Automatically calls the specified API endpoint when the specified conditions are met.
4-3. Field
(1) Field Setting
① Customer Field
Customer fields are the items that customers manually enter when submitting an inquiry through the Help Center’s “1:1 Inquiry” form.
Select a customer field from the dropdown menu on the right.
You can configure different fields for each Submission Type category.
Click the Add button to open the Customer Field dialog and add a field to the selected inquiry type.
Click Save to apply your changes.
To delete a field, select it and click the Remove button.
You can also drag the reorder icon to change the field order. The Inquiry Type field is fixed at the top, and the Personal Information Consent field is fixed at the bottom.
② Agent Field
Agent fields are the items that agents manually enter during the ticket processing stage.
Select an agent field from the dropdown menu on the right.
Since agent fields apply to all submission types, you can view and manage all existing field configurations.
Click the Add button to open the Agent Field dialog and add a field to the selected inquiry type.
Click Save to apply your changes.
To delete a field, select it and click the Remove button.
You can also drag the reorder icon to change the field order.
The Handling Type and Priority fields are fixed at the top.
(2) Field Management
Select either Customer Fields or Agent Fields from the dropdown menu on the right.
Click the Add button to create a new field. For more details, refer to Adding Fields.
Fields created manually by users are marked with a Delete button — clicking it will remove the field.
System fields that are automatically generated by Contiple are marked with a Reset button — clicking it will restore the field to its default settings.
4-4. Manage Templete
(1) Add Templete
Click the Add button, compose the template form you want to use, and complete the template creation.
Field Description
Substitution Code : Double-click to insert a placeholder into the message body. When processing a ticket, the placeholder is automatically replaced with the corresponding ticket information.
Search Code : A code used to quickly search and apply templates during ticket processing.
Templete Connection : Select the handling type to be linked to the template.
(2) Templete Connection
Select the handling type to link a template from the left panel.
Click the Add button to open the Template Selection dialog.
Select the template you want to add, then click Confirm to link and save it to the selected handling type.
4-5. Email Setting
① Account Management
You can register a primary email account.
When an inquiry is received through the registered address, it is automatically converted into a ticket.
Only IMAP-based email reception is supported. Please refer to your email service’s setup guide for configuration details.
② Sender Information
Specify the sender name and email address used for emails sent from Contiple.
③ Mail Layout
This feature automatically sends emails when a ticket is resolved, put on hold, or manually processed.
You can customize the email content for each ticket status type.
Email templates can be created for each Help Center language, as defined in the Contract Details of the current service.
When selecting a substitution code, a placeholder is inserted into the editor, which is then replaced with the corresponding ticket information when the email is sent.
Among substitution codes, #{content} (Response Content) is a required field and must be included in the template.
4-6. Sensitive
If a Prohibited Term is included in the ticket response, the ticket cannot be processed or previewed when clicking Process or Preview.
4-7. Issue Transfer
This menu allows you to configure automatic transfer of ticket information from Consultation Management Service to Issue Management Service when a ticket is escalated.
① Footer Setting
When transferring an issue, this feature automatically inputs the consultation details into the Issue Transfer editor (popup window).
② Field Connection
Basic
When transferring an issue, the basic customer information — such as ID, email, phone number, name, and member number — is automatically entered.
Directly Setting
Link the fields of the current Consultation Management service with those of the Issue Management service.
You can connect the necessary fields based on your operational needs for easier management.
4-8. Alerts
(1) Surge Alerts
(2) Recipient Settings
4-9. Other Setting
① Other Setting
When creating a ticket, you can set whether the assignee group or agent can be specified or restricted.
You can set resolved tickets to be completed automatically based on a specified time interval.
② Internal Resolution Response Settings
This message is displayed in the consultation details when a ticket is processed as an internal resolution.
You can create the message for each Help Center language, as defined in the Contract Details of the current service.
➎ Call
Permissions and Requirements
Enable Phone CTI - IB and Phone CTI - OB in the Contract Details of the current service.
Ensure that only agents with phone consultation permissions can use this feature.
Configure CTI information under [Global Management] → [CTI Management] → [CTI Settings].
Apply CTI IDs and CTI numbers to agents under [Global Management] → [CTI Management] → [CTI Agent Management].
5-1. IVR Route Management
① Add IVR Route
When connected to CTI, click the Add button to open the Add IVR Route dialog.
You can view the list of consultation menus registered in the CTI tenant that have not yet been registered in the current service.
Select the desired routes, then click Save to complete the addition.
Registered IVR routes can only be deleted.
If the IVR route data has been modified in the connected CTI system, delete the existing route in Contiple and re-add it to reflect the latest data.
② Submission Type
You can assign an Submission Type to each registered IVR route.
When a call is received through the corresponding route and a ticket is created, it will be automatically categorized under the assigned submission type.
5-2. Calling Number
① Confirmed
Only caller IDs with the status “Confirmed” are displayed in this list.
You can drag the reorder icon to adjust their order.
The updated list is reflected in real time in the [Call Widget → Make a Call] caller ID selection menu.
② Total
Displays all registered caller IDs, regardless of their registration status.
③ Add
Click the Add button to open the Calling Number Add screen.
Enter the caller name, caller number, and attach the certificate of telecommunications service usage, then click Save.
The entry will be registered with the status “Under Review.”
After verification, the status will change to either “Confirmed” or “Rejected.”
Once registered, the caller ID will appear in the ① Registered Numbers list.
④ Edit / Delete Callering Number
Click Edit to modify the details of a registered caller ID. (Only caller IDs with the status “New” can be edited.)
Click Delete to remove a registered caller ID — deletion can be performed regardless of its status.
➏ Agent
6-1. Agent
Permissions and Requirements
Users to be added as agents must be registered as IAM members.
You can register IAM members in [NHN Cloud CONSOLE] → [Member Management] → [IAM Member].
If the user is not yet registered, please use the Invite Member feature to add them as an agent.
① Invite Member
If the agent you want to add is not registered as an IAM member, click the Invite Member button to open the dialog box.
Enter the information of the member (agent) to be invited, then click Confirm.
An invitation email will be sent to the entered address, and the IAM member registration will be completed once the invitee sets a password through the email link.
② Add Agent
Click the Add Agent button to open the Add Agent page.
Depending on the role or ticket handling scope, enter the required details and click Save to complete the agent registration.
Field Description
Account : Click the Search Agent button to find and select an IAM member to register as an agent.
Group : Select the group to which the agent will belong. If no group exists, click the Add Group button to create one.
Basic Permission : Select the agent’s access level — choose either Administrator or Agent.
Agent Role : Choose the consultation channels (e.g., Ticket, Chat, Phone) that the agent can use, based on the current service contract.
Ticket Forwarding : Grants the agent permission to forward tickets to other agents.
Search Role : Allows the agent to view access logs for all agents within the organization.
Permission Extract : Allows the agent to export and download detailed ticket histories.
CTI ID : The connection ID used to link with the phone server. (Requires phone feature activation)
CTI NO : The extension number used for call distribution in the phone server. (Requires phone feature activation)
6-2. Group
6-3. Allocation Control
상담 채널별 할당 여부와 CTI 정보, (최대)동시 상담 가능 건수를 설정할 수 있습니다.
상담원 로그인/로그아웃 여부
상담원의 로그인 여부를 확인할 수 있습니다.
대기열 권한
해당 상담원의 대기열 권한을 확인할 수 있습니다.
채팅
채팅 할당 : 토글 버튼 OFF 상태일 경우, 채팅 할당 대상에서 제외됩니다.
최대 동시 상담 : 채팅 상담 시, 동시 상담이 가능한 최대 채팅 개수를 의미합니다. 대기 및 진행중 상태의 채팅이 설정 건수를 초과하면 신규 채팅 문의가 할당되지 않습니다.
티켓
티켓 할당 : 토글 버튼 OFF 상태일 경우, 티켓 문의 할당/전달 대상에서 제외됩니다.
최대 동시 처리 : 현재 준비 중인 기능입니다.
할당 제어 권한
상담원 본인이 직접 채널별 할당 여부를 제어할 수 있습니다.
토글 버튼 ON 상태일 경우, Contipl Office 상단의 프로필 → 개인정보설정에서 직접 할당 관련 내용을 설정할 수 있습니다.
6-4. Connection Log
6-5. Menu Access Settings
Change the setting of the target menu to Partial Access, then click the Detailed Settings button on the right to open the dialog box.
Select the members whose access you want to revoke, and click the ▶ button to move them to the Restricted Access list.
For Ticket Management, members currently handling unresolved tickets cannot be selected.
For Callback Management, members holding unassigned callbacks cannot be selected.
➐ Help Center
7-1. PC/Mobile Templete Management
Click the Add Template button to add a new template.
Click the Activate button to apply the selected template to the Help Center page.
The currently applied template is marked with an “In Use” tag.
Only inactive templates can be edited or deleted using the Edit or Delete buttons.
7-2. Manage File Uploads
① File Upload
Click the Upload File button to upload a file stored on your PC.
Files with the same name as an existing file cannot be uploaded.
Click the Download icon on the right to download a registered file.
Click the Preview (magnifier) icon to view the file before using it.
Select a file and click the Delete button to remove it.
② File Path
You can check the file path of the uploaded file.
Copy and paste the path into templates, layouts, or other menus where the file is needed.
7-3. Default Setting
7-4. Member Interlink
① Member Integration Activation
Set this option to Active to enable member integration.
② Non-member Inquiry
Enable : Allows customers to submit inquiries without logging in.
Disable: Restricts inquiry submissions to logged-in users only.
③ Integration Settings
Select the login integration method and configure the required URL and parameters.
Two integration types are supported: POST and GET.
To complete the integration, develop and register the API according to the technical specifications provided by Contiple.
7-5. Multilingual Mangement
(1) Multilingual code
Click the Registeration button to open the Multilingual Set Registration dialog.
You can create language sets for each Help Center language defined in the Contract Details of the current service.
Use Tag Settings to categorize language sets by usage or type.
Registered sets can be inserted into the script in [PC/Mobile Template Management] to build language-specific Help Centers.
Click the Modify or Delete button to modify or remove a language set.
(2) Tag
7-6. External Menu Management
Field Description
Menu Name : The name displayed in the Help Center navigation.
Exposure : Set whether the menu is displayed on PC, mobile, or both.
Base URL : The link destination when clicking the external menu.
Parameter Settings : If parameters are required when calling the URL, you can configure them using API, Fixed Value, or Combined options.
➑ External Channel
8-1. Kakao Talk Plus Friend
① Activating Plus Friend
The connection process takes up to 1–2 business days.
If the connection request is rejected, you can check the rejection reason in the status details.
② Kakao Plus Friend Settings
Click an account (ID) to open the Kakao Plus Friend Detail Settings dialog.
You can configure consultation hours, available chat days, service hours, and automatic messages.
Automatic Messages are sent automatically during specific events:
Outside Business Hours: Sent when a chat is received outside of the configured consultation time.
Greeting Message: Sent when the chat is successfully connected.
No Agent Available: Sent when no agents are online.
Satisfaction Request: Sent when the agent sends a satisfaction survey.
End of Consultation: Sent when the chat session is closed.
8-2. SMS
Permissions and Requirements
Go to [NHN Cloud Notification] → [SMS] and activate the service.
In the Contract Details of your current service, enable the “SMS Sending” feature.
① SMS Activation
Enter the APP KEY from the [NHN Cloud Notification] → [SMS] service console.
If the APP KEY is valid, the SMS feature will be activated, and the list of registered sender numbers will be displayed below.
② Add Sender Number
Click the Add button to open the Add Sender Number dialog.
You can retrieve sender numbers registered in the [NHN Cloud Notification] → [SMS] service.
Check the sender numbers you want to use in Contiple, then click Confirm to complete the addition.
When sending SMS or MMS messages, you can select from the added sender numbers.
8-3. Dooray!
① Activate Dooray! Transfer / Allow IP Access / Configure Project Webhook
Click the Enable button to active the Dooray! Transfer feature.
For integration, you must configure IP access permissions and project webhooks in Dooray!
Click the Receive IP Information link, then enter an email address to receive Contiple’s IP list.
After confirming the received IP addresses, refer to the Dooray! guide, “Restrict Service Access by Specific IP or Members,” and allow access from these IPs.
Once IP access is granted, refer to the Dooray! guide, “Integration with External Services (Outgoing),” and enter the required information as described.
Webhook URL
https://{조직 도메인}.oc.nhncloud.com/{서비스ID}/api/v2/dooray/hook
Message Format
Dooray!
Notification Items
Change Work Status, Add Work Comments
Usage Status
Enable(Use)
② Add Dooray! Organization
Click Add Organization and enter the organization name, organization ID, and tenant token for Dooray!.
You can request a tenant token via email at dooray@nhn.com.
③ Add Dooray! Project
After registering your organization, click Register Dooray! Project to add sub-projects under it.
Enter the project name, project URL, project ID, and representative IAM ID.
You can find the project address and ID in the project URL:
https://{organization-domain}.dooray.com/project/{project-id}If a consultant creating a task or comment in Dooray! is not a member of the linked project, the task or comment will be created under the representative registrant’s name.
④ Temporary Pause
You can temporarily suspend the Dooray! integration while keeping existing data.
When paused, the Dooray! Transfer button in the ticket details will be hidden, and transfers will not be available.
➒ Security Management
Permissions and Requirements
The Security Management feature requires prior consultation with the Contiple Customer Center before use.
Go to Contiple Help Center
9-1. Log Linkage
9-2. Spam Management
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