# Add an Agent

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## **➊ Add an Agent**

For detailed information about agent roles and group settings, refer to the <mark style="color:blue;">Agent Menu Guide</mark>.

{% hint style="info" %}
**Role Type**

* **Agent**
  * Handles and responds to customer inquiries.
* **Administrator**
  * Assigns tasks and manages permissions for agents.
  * Configures and manages detailed service settings to ensure smooth customer support operations.
    {% endhint %}

{% hint style="danger" %}
**Permissions and Requirements**

* Users added as **agents** must first be registered as **IAM members**.\
  (You can register IAM members via **NHN Cloud Console → Member Management → IAM Members**.)
* If the user is **not yet registered**, use the [**Invite Member**](#id-1-2) feature to invite them before adding as an agent.
  {% endhint %}

### **1-1. Add an Agent**

* Go to **Service Management → Agents**.
* From this menu, you can **add new agents** or **create agent groups**.

<figure><img src="/files/aHlgQIfWV9Nxf4bzw1B5" alt=""><figcaption></figcaption></figure>

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### **1-2. Invite Member**

* Click the **Invite Member** button and enter the IAM member information you want to invite.
* After confirming, a **password setup email** will be sent to the entered email address.\
  Once the password is set, the **IAM member registration** will be completed.

<figure><img src="/files/a5K9Y9cHkiBhoS6aK5KD" alt=""><figcaption></figcaption></figure>

***

## **➋ Add a Group**

{% hint style="info" %}
**What is an Group?**

* An **Agent Group** is a collection of agents organized based on the purpose or requirements of each client.

* It can be used for **ticket assignment** or **notification emails** through trigger settings.
  {% endhint %}

* Go to **Service Management → Agents → Group** tab.

* Click **Add Group** to create a new agent group.

<figure><img src="/files/TxOEIqWp5O1VY5jzoTSh" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.contiple.com/eng/getting-started/add-agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.