Add an Agent

This section explains how to register agents who will handle Consultations and Issues, and how to organize them into groups.

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➊ Add an Agent

For detailed information about agent roles and group settings, refer to the Agent Menu Guide.

Role Type

• Agent

  • Handles and responds to customer inquiries.

• Administrator

  • Assigns tasks and manages permissions for agents.

  • Configures and manages detailed service settings to ensure smooth customer support operations.

Permissions and Requirements

• Users added as agents must first be registered as IAM members. (You can register IAM members via NHN Cloud Console → Member Management → IAM Members.)

• If the user is not yet registered, use the Invite Member feature to invite them before adding as an agent.

1-1. Add an Agent

• Go to Service Management → Agents.

• From this menu, you can add new agents or create agent groups.

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1-2. Invite Member

• Click the Invite Member button and enter the IAM member information you want to invite.

• After confirming, a password setup email will be sent to the entered email address. Once the password is set, the IAM member registration will be completed.

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➋ Add a Group

What is an Group?

• An Agent Group is a collection of agents organized based on the purpose or requirements of each client.

• It can be used for ticket assignment or notification emails through trigger settings.

• Go to Service Management → Agents → Group tab.

• Click Add Group to create a new agent group.