> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/getting-started/add-agent.md).
# Add an Agent
This section explains how to register agents who will handle Consultations and Issues, and how to organize them into groups.
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## **➊ Add an Agent**
For detailed information about agent roles and group settings, refer to the Agent Menu Guide.
{% hint style="info" %}
**Role Type**
* **Agent**
* Handles and responds to customer inquiries.
* **Administrator**
* Assigns tasks and manages permissions for agents.
* Configures and manages detailed service settings to ensure smooth customer support operations.
{% endhint %}
{% hint style="danger" %}
**Permissions and Requirements**
* Users added as **agents** must first be registered as **IAM members**.\
(You can register IAM members via **NHN Cloud Console → Member Management → IAM Members**.)
* If the user is **not yet registered**, use the [**Invite Member**](#id-1-2) feature to invite them before adding as an agent.
{% endhint %}
### **1-1. Add an Agent**
* Go to **Service Management → Agents**.
* From this menu, you can **add new agents** or **create agent groups**.
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### **1-2. Invite Member**
* Click the **Invite Member** button and enter the IAM member information you want to invite.
* After confirming, a **password setup email** will be sent to the entered email address.\
Once the password is set, the **IAM member registration** will be completed.
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## **➋ Add a Group**
{% hint style="info" %}
**What is an Group?**
* An **Agent Group** is a collection of agents organized based on the purpose or requirements of each client.
* It can be used for **ticket assignment** or **notification emails** through trigger settings.
{% endhint %}
* Go to **Service Management → Agents → Group** tab.
* Click **Add Group** to create a new agent group.
