Create a Service
This section provides guidance on creating and subscribing to Contiple’s core services — Consultation Management Service and Issue Management Service.
➊ Create a Consultation Management Service
Ticket
Manage customer inquiries from various channels (1:1 inquiry, chat, phone, etc.) as tickets.
Analyze VOC (Voice of Customer) data based on category-specific fields to support business insights.
Provide rich functions tailored to each company's service policy, such as security policies, templates, and announcement.
Help Center
Provide a customer-facing service portal for your users.
Easily create 1:1 inquiry forms, Notices, and FAQ pages with a single click.
Design Pages to match your service UI or intergrate features through the API.
Call
Retrieve necessary customer information during calls through customer information API integration.
Improve consultation quality using recorded call data and AI Assist features.
Access a variety of statistics and monitoring tools for phone consultations.
Chat
Add a widget to your web or mobile app to provide real-time chat support.
Convert chat sessions into tickets for issue tracking and extended customer management.
Offer chatbot integration and satisfaction surveys to enhance customer experience.
1-1. Add Service
When you first access Contiple, only the Global Management menu is activated.
Go to Global Management → Contract Service Status.
Click Add Service, then select the service type Consultation Management and enter the required service information.
Add Service Fields
Type : The type of service to create.
Service Name : The display name of the service.
Service ID : A unique identifier used for the service (must be in English, as it will appear in the URL)
Help Center Language : Select the language(s) used for your Help Center.
Enter the ISO-standard language code when adding additional languages.
Time Zone : Set the time zone for the Help Center configuration.
Service Banner : The image displayed in Contiple's global navigation bar (GNB). It also appear as the agent's profile image during chat session.
Editor Type : Choose the text editor type to be used within the serivce.
ISO-standard language code
Korean
한국어
ko
Japanese
日本語
ja
English
English
en
Chinese
中文
zh
Traditional Chinese
中文(繁體)
zh_TW
Cantonese
粵語
yue
Thai
ไทย
th
Vietnamese
Tiếng Việt
vi
Indonesian
Indonesia
id
Malay
Melayu
ms
Russian
русский
ru
French
français
fr
German
Deutsch
de
Spanish, Castilian
Español
es
Spanish (Latin America)
Español(Latinoamérica)
es_LA
Portuguese (Portugal)
Português
pt
Portuguese (Brazil)
Português(Brasil)
pt_BR
Italian
Italiano
it
Arabic
العربية
ar
Turkish
Türkçe
tr
Dutch, Flemish
Nederlands
nl
Polish
polski
pl
Abkhazian
аҧсшәа
ab
Afar
Afaraf
aa
Aragonese
aragonés
an
Assamese
অসমীয়া
as
Avaric,Avar
авар мацӀ
av
Avestan
avesta
ae
Aymara
aymar aru
ay
Bambara
bamanankan
bm
Bislama
Bislama
bi
Croatian
hrvatsk
hr
Bashkir
башҡорт теле
ba
Acoli
Lwo
ach
Afrikaans
Afrikaans
af
Akan
Akan
ak
Chamorro
Chamoru
ch
Azerbaijani
Azərbaycan
az
Chechen
нохчийн мотт
ce
Balinese
Basa Bali
ban
Sundanese
Basa Sunda
su
Cebuano
Binisayâ
ceb
Chuvash
чӑваш чӗлхи
cv
Bosnian
bosanski
bs
Cornish
Kernewek
kw
Breton
Brezhoneg
br
Catalan; Valencian
català
ca
Cree
ᓀᐦᐃᔭᐍᐏᐣ
cr
Czech
čeština
cs
Shona
chiShona
sn
Corsican
Corsu
co
Welsh
Cymraeg
cy
Divehi, Dhivehi, Maldivian
ދިވެހި
dv
Danish
dansk
da
Dzongkha
རྫོང་ཁ
dz
Yoruba
Èdè Yorùbá
yo
Estonian
eesti
et
Esperanto
Esperanto
eo
Basque
euskara
eu
Ewe
Èʋegbe
ee
Tagalog
Tagalog
tl
Filipino; Pilipino
Filipino
fil
Fijian
vosa Vakaviti
fj
Faroese
føroyskt
fo
Western Frisian
Frysk
fy
Fulah
Pular
ff
Ga
Gã
gaa
Irish
Gaeilge
ga
Gaelic; Scottish Gaelic
Gàidhlig
gd
Galician
galego
gl
Guarani
Avañe'ẽ
gn
Haitian; Haitian Creole
Kreyòl ayisyen
ht
Hausa
Hausa
ha
Hawaiian
ʻŌlelo Hawaiʻi
haw
Bemba
Chibemba
bem
Igbo
Igbo
ig
Herero
Otjiherero
hz
Rundi
Ikirundi
rn
Interlingua (International Auxiliary Language Association)
Interlingua
ia
Hiri Motu
Hiri Motu
ho
Xhosa
isiXhosa
xh
Zulu
isiZulu
zu
Icelandic
íslenska
is
Javanese
Jawa
jv
Interlingue, Occidental
Occidental
ie
Kinyarwanda
Ikinyarwanda
rw
Swahili
Kiswahili
sw
Klingon; tlhIngan-Hol
Klingon
tlh
Inupiaq
Iñupiaq
ik
Kongo
Kikongo
kg
Ido
Ido
io
Latin
Latin
la
Inuktitut
ᐃᓄᒃᑎᑐᑦ
iu
Latvian
latviešu
lv
Tonga (Tonga Islands)
lea fakatonga
to
Lithuanian
lietuvių
lt
Kalaallisut, Greenlandic
kalaallisut
kl
Lingala
lingála
ln
Lozi
Lozi
loz
Kanuri
Kanuri
kr
Luba-Lulua
Tshiluba
lua
Kashmiri
कॉशुर
ks
Ganda
Luganda
lg
Hungarian
magyar
hu
Malagasy
Malagasy
mg
Kikuyu, Gikuyu
Gĩkũyũ
ki
Maltese
Malti
mt
Norwegian
norsk
no
Komi
коми кыв
kv
Norwegian Nynorsk; Nynorsk, Norwegian
norsk nynorsk
nn
Pedi; Sepedi; Northern Sotho
Northern Sotho
nso
Chichewa; Chewa; Nyanja
chinyanja
ny
Kurdish
Kurdî
ku
Uzbek
Oʻzbek
uz
Kuanyama, Kwanyama
Kuanyama
kj
Occitan
Occitan
oc
Oromo
Oromoo
om
Luxembourgish, Letzeburgesch
Lëtzebuergesch
lb
Romanian; Moldavian; Moldovan
Română
ro
Romansh
Rumantsch
rm
Limburgan, Limburger, Limburgish
Limburgs
li
Quechua
Runa Simi
qu
Nyankole
Runyankore
nyn
Albanian
Shqip
sq
Luba-Katanga
Kiluba
lu
Slovak
slovenčina
sk
Slovenian
slovenščina
sl
Manx
Gaelg
gv
Somali
Soomaali
so
Sotho, Southern
Sesotho
st
Serbian
српски
sr
Serbian (Montenegro)
srpski(Crna Gora)
sr_ME
Serbian (Latin)
srpski(latinica)
sr_LN
Finnish
suomi
fi
Swedish
svenska
sv
Maori
te reo Māori
mi
Tswana
Setswana
tn
Marshallese
Kajin M̧ajeļ
mh
Tumbuka
Tumbuka
tum
Turkmen
türkmen dili
tk
Nauru
Dorerin Naoero
na
Twi
Twi
tw
Navajo, Navaho
Diné bizaad
nv
Wolof
Wolof
wo
Greek, Modern (1453–)
Ελληνικά
el
North Ndebele
isiNdebele
nd
Belarusian
беларуская
be
Bulgarian
български
bg
Ndonga
Owambo
ng
Kirghiz, Kyrgyz
кыргызча
ky
Norwegian Bokmål
Norsk Bokmål
nb
Kazakh
қазақ тілі
kk
Macedonian
македонски
mk
Sichuan Yi, Nuosu
ꆈꌠ꒿
ii
Mongolian
монгол
mn
South Ndebele
isiNdebele
nr
Tatar
татар
tt
Ojibwa
ᐊᓂᔑᓈᐯᒧᐎᓐ
oj
Tajik
тоҷикӣ
tg
Church Slavic, Old Slavonic, Church Slavonic, Old Bulgarian,& nbsp; Old hurch& nbsp;> Slavonic
ѩзыкъ словѣньскъ
cu
Ukrainian
Українська
uk
Georgian
ქართული
ka
Armenian
Հայերեն
hy
Ossetian, Ossetic
ирон ӕвзаг
os
Yiddish
ייִדיש
yi
Hebrew
עברית
he
Pali
पालि
pi
Uighur, Uyghur
ئۇيغۇرچە
ug
Urdu
اردو
ur
Pashto, Pushto
پښتو
ps
Sindhi
سنڌي
sd
Persian
فارسی
fa
Tigrinya
ትግርኛ
ti
Amharic
አማርኛ
am
Nepali
नेपाली
ne
Marathi
मराठी
mr
Hindi
हिन्दी
hi
Sanskrit
संस्कृतम्, 𑌸𑌂𑌸𑍍𑌕𑍃𑌤𑌮𑍍
sa
Bengali
বাংলা
bn
Sardinian
sardu
sc
Punjabi, Panjabi
ਪੰਜਾਬੀ
pa
Gujarati
ગુજરાતી
gu
Northern Sami
Davvisámegiella
se
Oriya
ଓଡ଼ିଆ
or
Samoan
gagana fa'a Samoa
sm
Sango
yângâ tî sängö
sg
Tamil
தமிழ்
ta
Telugu
తెలుగు
te
Kannada
ಕನ್ನಡ
kn
Malayalam
മലയാളം
ml
Sinhala, Sinhalese
සිංහල
si
Lao
ລາວ
lo
Burmese
မြန်မာ
my
Central Khmer
ខ្មែរ
km
Cherokee
ᏣᎳᎩ
chr
Swati
SiSwati
ss
Tibetan
བོད་ཡིག
bo
Tsonga
Xitsonga
ts
Tahitian
Reo Tahiti
ty
Venda
Tshivenḓa
ve
Volapük
Volapük
vo
Walloon
Walon
wa
Zhuang, Chuang
Saɯ cueŋƅ
za
1-2. Review and Complete the Contract
Review the service contract details and the costs based on the features you plan to use.
Click Complete to finish adding the service.
The newly added service will appear in the Contract Status list and in the box at the top of the screen.
➋ Create an Issue Management
Ticket
Handles customer inquiries transferred through the Escalation function in the Consultation Management service.
Supports secondary processing of tickets by assigning responsible teams or groups based on specific conditions.
Others
Allows registration and sharing of manuals or guides required for consultation.
Enables integrated inquiry handling through integration with client collaboration tools.
2-1. Add Service
Go to Global Management → Contract Service Status.
Click Add Service, then select the service type Issue Management and enter the required service information.
2-2. Review and Complete the Contract
Review the service contract details and the costs based on the features you plan to use.
Click Complete to finish adding the service.
The newly added service will appear in the Contract Status list and in the box at the top of the screen.
➌ Add an Organization Administrator
Go to Global Management → Organization Administrator.
Click Add Administrator to register a new Organization Administrator.
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