> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/getting-started/add-service.md).

# Create a Service

***

 

## **➊ Create a Consultation Management Service**

{% hint style="info" %}
**What is Consultation Management?**

Consultation Management is a service that allows you to view and handle customer inquiries received through multiple channels such as 1:1 inquiries, chat, and phone.
{% endhint %}

<table><thead><tr><th width="141">Main Features</th><th>Overview</th></tr></thead><tbody><tr><td><strong>Ticket</strong></td><td><ul><li>Manage customer inquiries from various channels (1:1 inquiry, chat, phone, etc.) as <strong>tickets</strong>.</li><li>Analyze VOC (Voice of Customer) data based on category-specific fields to support business insights.</li><li>Provide rich functions tailored to each company's service policy, such as <strong>security policies, templates, and announcement.</strong></li></ul></td></tr><tr><td><strong>Help Center</strong></td><td><ul><li>Provide a <strong>customer-facing service portal</strong> for your users.</li><li>Easily create <strong>1:1 inquiry forms, Notices, and FAQ pages</strong> with a single click.</li><li>Design Pages to match your service UI or intergrate features through the <strong>API</strong>.</li></ul></td></tr><tr><td><strong>Call</strong></td><td><ul><li>Retrieve necessary customer information during calls through <strong>customer information API integration</strong>.</li><li>Improve consultation quality using <strong>recorded call data</strong> and <strong>AI Assist features</strong>.</li><li>Access a variety of <strong>statistics and monitoring tools</strong> for phone consultations.</li></ul></td></tr><tr><td><strong>Chat</strong></td><td><ul><li>Add a <strong>widget</strong> to your web or mobile app to provide <strong>real-time chat support</strong>.</li><li>Convert chat sessions into <strong>tickets</strong> for issue tracking and extended customer management.</li><li>Offer <strong>chatbot integration</strong> and <strong>satisfaction surveys</strong> to enhance customer experience.</li></ul></td></tr></tbody></table>

### **1-1. Add Service**

* When you first access Contiple, only the Global Management menu is activated.
* Go to **Global Management** → **Contract Service Status.**
* Click **Add Service**, then select the service type **Consultation Management** and enter the required service information.

<figure><img src="/files/noFL5HNwC50PVtDhxMor" alt=""><figcaption></figcaption></figure>

> **Add Service Fields**
>
> * Type : The type of service to create.
> * Service Name : The display name of the service.
> * Service ID :  A unique identifier used for the service (must be in English, as it will appear in the URL)
> * Help Center Language : Select the language(s) used for your Help Center.
>   * Enter the ISO-standard language code when adding additional languages.
> * Time Zone : Set the time zone for the Help Center configuration.
> * Service Banner : The image displayed in Contiple's global navigation bar (GNB). It also appear as the agent's profile image during chat session.
> * Editor Type : Choose the text editor type to be used within the serivce.

> **ISO-standard language code**

<table><thead><tr><th width="308">ISO Language Name</th><th width="260">Language Name</th><th>Language Code</th></tr></thead><tbody><tr><td>Korean</td><td>한국어</td><td>ko</td></tr><tr><td>Japanese</td><td>日本語</td><td>ja</td></tr><tr><td>English</td><td>English</td><td>en</td></tr><tr><td>Chinese</td><td>中文</td><td>zh</td></tr><tr><td>Traditional Chinese</td><td>中文(繁體)</td><td>zh_TW</td></tr><tr><td>Cantonese</td><td>粵語</td><td>yue</td></tr><tr><td>Thai</td><td>ไทย</td><td>th</td></tr><tr><td>Vietnamese</td><td>Tiếng Việt</td><td>vi</td></tr><tr><td>Indonesian</td><td>Indonesia</td><td>id</td></tr><tr><td>Malay</td><td>Melayu</td><td>ms</td></tr><tr><td>Russian</td><td>русский</td><td>ru</td></tr><tr><td>French</td><td>français</td><td>fr</td></tr><tr><td>German</td><td>Deutsch</td><td>de</td></tr><tr><td>Spanish, Castilian</td><td>Español</td><td>es</td></tr><tr><td>Spanish (Latin America)</td><td>Español(Latinoamérica)</td><td>es_LA</td></tr><tr><td>Portuguese (Portugal)</td><td>Português</td><td>pt</td></tr><tr><td>Portuguese (Brazil)</td><td>Português(Brasil)</td><td>pt_BR</td></tr><tr><td>Italian</td><td>Italiano</td><td>it</td></tr><tr><td>Arabic</td><td>العربية</td><td>ar</td></tr><tr><td>Turkish</td><td>Türkçe</td><td>tr</td></tr><tr><td>Dutch, Flemish</td><td>Nederlands</td><td>nl</td></tr><tr><td>Polish</td><td>polski</td><td>pl</td></tr><tr><td>Abkhazian</td><td>аҧсшәа</td><td>ab</td></tr><tr><td>Afar</td><td>Afaraf</td><td>aa</td></tr><tr><td>Aragonese</td><td>aragonés</td><td>an</td></tr><tr><td>Assamese</td><td>অসমীয়া</td><td>as</td></tr><tr><td>Avaric,Avar</td><td>авар мацӀ</td><td>av</td></tr><tr><td>Avestan</td><td>avesta</td><td>ae</td></tr><tr><td>Aymara</td><td>aymar aru</td><td>ay</td></tr><tr><td>Bambara</td><td>bamanankan</td><td>bm</td></tr><tr><td>Bislama</td><td>Bislama</td><td>bi</td></tr><tr><td>Croatian</td><td>hrvatsk</td><td>hr</td></tr><tr><td>Bashkir</td><td>башҡорт теле</td><td>ba</td></tr><tr><td>Acoli</td><td>Lwo</td><td>ach</td></tr><tr><td>Afrikaans</td><td>Afrikaans</td><td>af</td></tr><tr><td>Akan</td><td>Akan</td><td>ak</td></tr><tr><td>Chamorro</td><td>Chamoru</td><td>ch</td></tr><tr><td>Azerbaijani</td><td>Azərbaycan</td><td>az</td></tr><tr><td>Chechen</td><td>нохчийн мотт</td><td>ce</td></tr><tr><td>Balinese</td><td>Basa Bali</td><td>ban</td></tr><tr><td>Sundanese</td><td>Basa Sunda</td><td>su</td></tr><tr><td>Cebuano</td><td>Binisayâ</td><td>ceb</td></tr><tr><td>Chuvash</td><td>чӑваш чӗлхи</td><td>cv</td></tr><tr><td>Bosnian</td><td>bosanski</td><td>bs</td></tr><tr><td>Cornish</td><td>Kernewek</td><td>kw</td></tr><tr><td>Breton</td><td>Brezhoneg</td><td>br</td></tr><tr><td>Catalan; Valencian</td><td>català</td><td>ca</td></tr><tr><td>Cree</td><td>ᓀᐦᐃᔭᐍᐏᐣ</td><td>cr</td></tr><tr><td>Czech</td><td>čeština</td><td>cs</td></tr><tr><td>Shona</td><td>chiShona</td><td>sn</td></tr><tr><td>Corsican</td><td>Corsu</td><td>co</td></tr><tr><td>Welsh</td><td>Cymraeg</td><td>cy</td></tr><tr><td>Divehi, Dhivehi, Maldivian</td><td>ދިވެހި</td><td>dv</td></tr><tr><td>Danish</td><td>dansk</td><td>da</td></tr><tr><td>Dzongkha</td><td>རྫོང་ཁ</td><td>dz</td></tr><tr><td>Yoruba</td><td>Èdè Yorùbá</td><td>yo</td></tr><tr><td>Estonian</td><td>eesti</td><td>et</td></tr><tr><td>Esperanto</td><td>Esperanto</td><td>eo</td></tr><tr><td>Basque</td><td>euskara</td><td>eu</td></tr><tr><td>Ewe</td><td>Èʋegbe</td><td>ee</td></tr><tr><td>Tagalog</td><td>Tagalog</td><td>tl</td></tr><tr><td>Filipino; Pilipino</td><td>Filipino</td><td>fil</td></tr><tr><td>Fijian</td><td>vosa Vakaviti</td><td>fj</td></tr><tr><td>Faroese</td><td>føroyskt</td><td>fo</td></tr><tr><td>Western Frisian</td><td>Frysk</td><td>fy</td></tr><tr><td>Fulah</td><td>Pular</td><td>ff</td></tr><tr><td>Ga</td><td>Gã</td><td>gaa</td></tr><tr><td>Irish</td><td>Gaeilge</td><td>ga</td></tr><tr><td>Gaelic; Scottish Gaelic</td><td>Gàidhlig</td><td>gd</td></tr><tr><td>Galician</td><td>galego</td><td>gl</td></tr><tr><td>Guarani</td><td>Avañe'ẽ</td><td>gn</td></tr><tr><td>Haitian; Haitian Creole</td><td>Kreyòl ayisyen</td><td>ht</td></tr><tr><td>Hausa</td><td>Hausa</td><td>ha</td></tr><tr><td>Hawaiian</td><td>ʻŌlelo Hawaiʻi</td><td>haw</td></tr><tr><td>Bemba</td><td>Chibemba</td><td>bem</td></tr><tr><td>Igbo</td><td>Igbo</td><td>ig</td></tr><tr><td>Herero</td><td>Otjiherero</td><td>hz</td></tr><tr><td>Rundi</td><td>Ikirundi</td><td>rn</td></tr><tr><td>Interlingua (International Auxiliary Language Association)</td><td>Interlingua</td><td>ia</td></tr><tr><td>Hiri Motu</td><td>Hiri Motu</td><td>ho</td></tr><tr><td>Xhosa</td><td>isiXhosa</td><td>xh</td></tr><tr><td>Zulu</td><td>isiZulu</td><td>zu</td></tr><tr><td>Icelandic</td><td>íslenska</td><td>is</td></tr><tr><td>Javanese</td><td>Jawa</td><td>jv</td></tr><tr><td>Interlingue, Occidental</td><td>Occidental</td><td>ie</td></tr><tr><td>Kinyarwanda</td><td>Ikinyarwanda</td><td>rw</td></tr><tr><td>Swahili</td><td>Kiswahili</td><td>sw</td></tr><tr><td>Klingon; tlhIngan-Hol</td><td>Klingon</td><td>tlh</td></tr><tr><td>Inupiaq</td><td>Iñupiaq</td><td>ik</td></tr><tr><td>Kongo</td><td>Kikongo</td><td>kg</td></tr><tr><td>Ido</td><td>Ido</td><td>io</td></tr><tr><td>Latin</td><td>Latin</td><td>la</td></tr><tr><td>Inuktitut</td><td>ᐃᓄᒃᑎᑐᑦ</td><td>iu</td></tr><tr><td>Latvian</td><td>latviešu</td><td>lv</td></tr><tr><td>Tonga (Tonga Islands)</td><td>lea fakatonga</td><td>to</td></tr><tr><td>Lithuanian</td><td>lietuvių</td><td>lt</td></tr><tr><td>Kalaallisut, Greenlandic</td><td>kalaallisut</td><td>kl</td></tr><tr><td>Lingala</td><td>lingála</td><td>ln</td></tr><tr><td>Lozi</td><td>Lozi</td><td>loz</td></tr><tr><td>Kanuri</td><td>Kanuri</td><td>kr</td></tr><tr><td>Luba-Lulua</td><td>Tshiluba</td><td>lua</td></tr><tr><td>Kashmiri</td><td>कॉशुर</td><td>ks</td></tr><tr><td>Ganda</td><td>Luganda</td><td>lg</td></tr><tr><td>Hungarian</td><td>magyar</td><td>hu</td></tr><tr><td>Malagasy</td><td>Malagasy</td><td>mg</td></tr><tr><td>Kikuyu, Gikuyu</td><td>Gĩkũyũ</td><td>ki</td></tr><tr><td>Maltese</td><td>Malti</td><td>mt</td></tr><tr><td>Norwegian</td><td>norsk</td><td>no</td></tr><tr><td>Komi</td><td>коми кыв</td><td>kv</td></tr><tr><td>Norwegian Nynorsk; Nynorsk, Norwegian</td><td>norsk nynorsk</td><td>nn</td></tr><tr><td>Pedi; Sepedi; Northern Sotho</td><td>Northern Sotho</td><td>nso</td></tr><tr><td>Chichewa; Chewa; Nyanja</td><td>chinyanja</td><td>ny</td></tr><tr><td>Kurdish</td><td>Kurdî</td><td>ku</td></tr><tr><td>Uzbek</td><td>Oʻzbek</td><td>uz</td></tr><tr><td>Kuanyama, Kwanyama</td><td>Kuanyama</td><td>kj</td></tr><tr><td>Occitan</td><td>Occitan</td><td>oc</td></tr><tr><td>Oromo</td><td>Oromoo</td><td>om</td></tr><tr><td>Luxembourgish, Letzeburgesch</td><td>Lëtzebuergesch</td><td>lb</td></tr><tr><td>Romanian; Moldavian; Moldovan</td><td>Română</td><td>ro</td></tr><tr><td>Romansh</td><td>Rumantsch</td><td>rm</td></tr><tr><td>Limburgan, Limburger, Limburgish</td><td>Limburgs</td><td>li</td></tr><tr><td>Quechua</td><td>Runa Simi</td><td>qu</td></tr><tr><td>Nyankole</td><td>Runyankore</td><td>nyn</td></tr><tr><td>Albanian</td><td>Shqip</td><td>sq</td></tr><tr><td>Luba-Katanga</td><td>Kiluba</td><td>lu</td></tr><tr><td>Slovak</td><td>slovenčina</td><td>sk</td></tr><tr><td>Slovenian</td><td>slovenščina</td><td>sl</td></tr><tr><td>Manx</td><td>Gaelg</td><td>gv</td></tr><tr><td>Somali</td><td>Soomaali</td><td>so</td></tr><tr><td>Sotho, Southern</td><td>Sesotho</td><td>st</td></tr><tr><td>Serbian</td><td>српски</td><td>sr</td></tr><tr><td>Serbian (Montenegro)</td><td>srpski(Crna Gora)</td><td>sr_ME</td></tr><tr><td>Serbian (Latin)</td><td>srpski(latinica)</td><td>sr_LN</td></tr><tr><td>Finnish</td><td>suomi</td><td>fi</td></tr><tr><td>Swedish</td><td>svenska</td><td>sv</td></tr><tr><td>Maori</td><td>te reo Māori</td><td>mi</td></tr><tr><td>Tswana</td><td>Setswana</td><td>tn</td></tr><tr><td>Marshallese</td><td>Kajin M̧ajeļ</td><td>mh</td></tr><tr><td>Tumbuka</td><td>Tumbuka</td><td>tum</td></tr><tr><td>Turkmen</td><td>türkmen dili</td><td>tk</td></tr><tr><td>Nauru</td><td>Dorerin Naoero</td><td>na</td></tr><tr><td>Twi</td><td>Twi</td><td>tw</td></tr><tr><td>Navajo, Navaho</td><td>Diné bizaad</td><td>nv</td></tr><tr><td>Wolof</td><td>Wolof</td><td>wo</td></tr><tr><td>Greek, Modern (1453–)</td><td>Ελληνικά</td><td>el</td></tr><tr><td>North Ndebele</td><td>isiNdebele</td><td>nd</td></tr><tr><td>Belarusian</td><td>беларуская</td><td>be</td></tr><tr><td>Bulgarian</td><td>български</td><td>bg</td></tr><tr><td>Ndonga</td><td>Owambo</td><td>ng</td></tr><tr><td>Kirghiz, Kyrgyz</td><td>кыргызча</td><td>ky</td></tr><tr><td>Norwegian Bokmål</td><td>Norsk Bokmål</td><td>nb</td></tr><tr><td>Kazakh</td><td>қазақ тілі</td><td>kk</td></tr><tr><td>Macedonian</td><td>македонски</td><td>mk</td></tr><tr><td>Sichuan Yi, Nuosu</td><td>ꆈꌠ꒿</td><td>ii</td></tr><tr><td>Mongolian</td><td>монгол</td><td>mn</td></tr><tr><td>South Ndebele</td><td>isiNdebele</td><td>nr</td></tr><tr><td>Tatar</td><td>татар</td><td>tt</td></tr><tr><td>Ojibwa</td><td>ᐊᓂᔑᓈᐯᒧᐎᓐ</td><td>oj</td></tr><tr><td>Tajik</td><td>тоҷикӣ</td><td>tg</td></tr><tr><td>Church Slavic, Old Slavonic, Church Slavonic, Old Bulgarian,&#x26; nbsp; Old  hurch&#x26; nbsp;> Slavonic</td><td>ѩзыкъ словѣньскъ</td><td>cu</td></tr><tr><td>Ukrainian</td><td>Українська</td><td>uk</td></tr><tr><td>Georgian</td><td>ქართული</td><td>ka</td></tr><tr><td>Armenian</td><td>Հայերեն</td><td>hy</td></tr><tr><td>Ossetian, Ossetic</td><td>ирон ӕвзаг</td><td>os</td></tr><tr><td>Yiddish</td><td>ייִדיש</td><td>yi</td></tr><tr><td>Hebrew</td><td>עברית</td><td>he</td></tr><tr><td>Pali</td><td>पालि</td><td>pi</td></tr><tr><td>Uighur, Uyghur</td><td>ئۇيغۇرچە‎</td><td>ug</td></tr><tr><td>Urdu</td><td>اردو</td><td>ur</td></tr><tr><td>Pashto, Pushto</td><td>پښتو</td><td>ps</td></tr><tr><td>Sindhi</td><td>سنڌي</td><td>sd</td></tr><tr><td>Persian</td><td>فارسی</td><td>fa</td></tr><tr><td>Tigrinya</td><td>ትግርኛ</td><td>ti</td></tr><tr><td>Amharic</td><td>አማርኛ</td><td>am</td></tr><tr><td>Nepali</td><td>नेपाली</td><td>ne</td></tr><tr><td>Marathi</td><td>मराठी</td><td>mr</td></tr><tr><td>Hindi</td><td>हिन्दी</td><td>hi</td></tr><tr><td>Sanskrit</td><td>संस्कृतम्, 𑌸𑌂𑌸𑍍𑌕𑍃𑌤𑌮𑍍</td><td>sa</td></tr><tr><td>Bengali</td><td>বাংলা</td><td>bn</td></tr><tr><td>Sardinian</td><td>sardu</td><td>sc</td></tr><tr><td>Punjabi, Panjabi</td><td>ਪੰਜਾਬੀ</td><td>pa</td></tr><tr><td>Gujarati</td><td>ગુજરાતી</td><td>gu</td></tr><tr><td>Northern Sami</td><td>Davvisámegiella</td><td>se</td></tr><tr><td>Oriya</td><td>ଓଡ଼ିଆ</td><td>or</td></tr><tr><td>Samoan</td><td>gagana fa'a Samoa</td><td>sm</td></tr><tr><td>Sango</td><td>yângâ tî sängö</td><td>sg</td></tr><tr><td>Tamil</td><td>தமிழ்</td><td>ta</td></tr><tr><td>Telugu</td><td>తెలుగు</td><td>te</td></tr><tr><td>Kannada</td><td>ಕನ್ನಡ</td><td>kn</td></tr><tr><td>Malayalam</td><td>മലയാളം</td><td>ml</td></tr><tr><td>Sinhala, Sinhalese</td><td>සිංහල</td><td>si</td></tr><tr><td>Lao</td><td>ລາວ</td><td>lo</td></tr><tr><td>Burmese</td><td>မြန်မာ</td><td>my</td></tr><tr><td>Central Khmer</td><td>ខ្មែរ</td><td>km</td></tr><tr><td>Cherokee</td><td>ᏣᎳᎩ</td><td>chr</td></tr><tr><td>Swati</td><td>SiSwati</td><td>ss</td></tr><tr><td>Tibetan</td><td>བོད་ཡིག</td><td>bo</td></tr><tr><td>Tsonga</td><td>Xitsonga</td><td>ts</td></tr><tr><td>Tahitian</td><td>Reo Tahiti</td><td>ty</td></tr><tr><td>Venda</td><td>Tshivenḓa</td><td>ve</td></tr><tr><td>Volapük</td><td>Volapük</td><td>vo</td></tr><tr><td>Walloon</td><td>Walon</td><td>wa</td></tr><tr><td>Zhuang, Chuang</td><td>Saɯ cueŋƅ</td><td>za</td></tr></tbody></table>

***

### **1-2. Review and Complete the Contract**

* Review the **service contract details** and the **costs** based on the features you plan to use.
* Click **Complete** to finish adding the service.
* The newly added service will appear in the **Contract Status list** and in the box at the top of the screen.

<figure><img src="/files/ZhpmhNo7W3q2xkDEor9q" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/UBUsrlHTPx2KqFlGRlNk" alt=""><figcaption></figcaption></figure>

&#x20;

***

&#x20;

## **➋ Create an Issue Management**

{% hint style="info" %}
**What is an Issue Management?**

* **Issue Management** allows agents to transfer customer inquiries that are difficult to resolve directly to a specialized issue management service.
* In the Issue Management module, transferred inquiries can be reviewed, assigned, and resolved by providing appropriate guidance or solutions.
  {% endhint %}

<table><thead><tr><th width="141">Main Features</th><th>Overview</th></tr></thead><tbody><tr><td><strong>Ticket</strong></td><td><ul><li>Handles customer inquiries transferred through the <strong>Escalation</strong> function in the <strong>Consultation Management</strong> service.</li><li>Supports secondary processing of tickets by assigning responsible teams or groups based on specific conditions.</li></ul></td></tr><tr><td><strong>Others</strong></td><td><ul><li>Allows registration and sharing of manuals or guides required for consultation.</li><li>Enables integrated inquiry handling through integration with client collaboration tools.</li></ul></td></tr></tbody></table>

### **2-1. Add Service**

* Go to **Global Management** → **Contract Service Status.**
* Click **Add Service**, then select the service type **Issue Management** and enter the required service information.

<figure><img src="/files/yDHIFpPQKEwWXK7M1P8h" alt=""><figcaption></figcaption></figure>

***

### **2-2. Review and Complete the Contract**

* Review the **service contract details** and the **costs** based on the features you plan to use.
* Click **Complete** to finish adding the service.
* The newly added service will appear in the **Contract Status list** and in the box at the top of the screen.

***

&#x20;&#x20;

## **➌ Add an Organization Administrator**

{% hint style="info" %}
**What is an Organization Administrator?**

* An **Organization Administrator** has access to the **Global Management** menu and can perform organization-wide configuration and management tasks.\
  (Users with only Administrator or Agent permissions do not have access to this menu.)

* They have permission to **add or remove agents** within the organization.\
  \&#xNAN;*(If a user only has Organization Administrator rights and no Administrator or Agent permissions, consultation features will be restricted.)*

* You can assign existing agents within the organization as Organization Administrators.
  {% endhint %}

* Go to **Global Management → Organization Administrator**.

* Click **Add Administrator** to register a new Organization Administrator.

<figure><img src="/files/RXmEsSXjduT6jJ9YsJSW" alt=""><figcaption></figcaption></figure>