Febuary 18, 2025

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1. Service Management

• External Channels

  • Fixed an issue where the “Primary Registrant IAM ID” field was disabled when the linked Dooray! organization matched the Contiple organization during project registration.

• Agent

  • Improved logic so that agents cannot be removed from a group when they are assigned to only one group.

2. Ticket Management

• Fixed an issue where the Dooray! transfer status was not displayed in the ticket status filter.

• Resolved an issue where ticket counts for “My Tickets in Progress” and “All unassigned Tickets” were incorrect when using the “Forward : Forwarding and Ticket completion” trigger.

3. Statistics

• Updated chat statistics to display time ranges in hourly format (00:00–23:00).

  • Example:

    • 0H → Chats received between 00:00 and 01:00

    • 1H → Chats received between 01:00 and 02:00

4. Chat

• Fixed an issue where extracted chat data contained empty values or displayed raw HTML code.

• Resolved an issue where the chat widget was not displayed when chat was disabled.

• Improved chat notification behavior.

• Removed the chat rating feature.

• Fixed an issue where some sent messages were not displayed correctly.

• Updated the maximum number of concurrent chats per agent to 3.

  • When no additional agents are available, users will see a “No agents available” message.

• Renamed the chat status “Offline” to “Conversation Ended”.

• Changed the button label from “End Conversation” to “Confirm”.

• After clicking Confirm, the conversation is removed from the active chat list and remains accessible in the chat history.