# Global Management *** ## **➊ Contract Service Status** {% hint style="info" %} Allows you to view and manage the **services currently in use** within the organization, check **billing details**, and review **organization information**. {% endhint %} ### **1-1. Contract Status**
#### **① Add Service** * To add a new service to the organization, click the **Add Service** button. * For detailed instructions, refer to the **Add Service** section in the *Consultation Management Tutorial.* #### **② Basic Information** * Click **Edit** to modify the basic information of the registered service. #### **③** Contract * After adding a service, uncontracted services are displayed as **Register**, while completed contracts are displayed as **Edit**. * Click **Register** or **Edit** to continue or update the contract details. * Contract information can be modified **once per day****.** #### **④** Status * Use the **toggle button** to enable or disable the service. * Disabled services cannot be used, and **billing continues** at the same rate. #### **⑤** Termination * To terminate a service, first disable it using the **Status toggle button**. * Once disabled, the **Delete** button becomes active. Click **Delete** to complete the service termination process. *** ### **1-2. Rate Status** {% hint style="info" %} **FAQ 바로 가기** [과금 기준은 어떻게 되나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/99/) [요금은 언제 어떻게 결제 되나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/67/) {% endhint %}
* This menu allows you to **search and view monthly billing charges** for each service. * When viewing an individual service, you can also **check its current status**. *** ### **1-3. Organization Information** * You can view the **NHN Cloud organization information** linked to your Contiple account,\ as well as the **Contiple organization information** used to manage internal contract services. *** ## **➋ Organization Administrator** {% hint style="danger" %} **Permissions and Requirements** * Users with **Organization Administrator** permissions **cannot access consultation or service management features**. * If you need consultation permissions or need to complete the initial service setup, go to **Service Management → Agents** and add a **Manager** or **Agent**. {% endhint %} {% hint style="info" %} **Go to FAQ** [권한의 종류와 차이점을 알고 싶습니다.](https://nhn-contact.oc.nhncloud.com/oc/hc/article/36/) {% endhint %}
#### **① Invite Members** (*This process can also be done through the NHN Cloud Console.)* * You can invite users who are **not yet registered as IAM members** using the **Invite Member** feature. * Enter the **name**, **ID**, and **email address** of the user to invite, then click **Confirm**. * An **invitation email** will be sent to the entered address, and once the recipient sets a password through the email, they will be registered as an **IAM member**. #### **② Add Organization Administrator** * Click the **Add Organization Administrator** button, then **search for an agent** to select the account you want to add as an **Organization Administrator**. *** ## **➌ Company Information Management** {% hint style="info" %} This menu allows you to **manage company information displayed in the footer area** of the **PC and mobile Help Center**. {% endhint %}
* Click the **Add** button, then enter the **company information**, **trademark or copyright details**, and **terms of service**, and click **Save**. * The saved company information can be applied in **Service Management → Help Center → Default Settings**. *** ## **➍ CTI Management** {% hint style="info" %} This menu allows you to **configure CTI information** connected to **Contiple** and set each agent’s **CTI ID** and **CTI number**. {% endhint %} {% hint style="danger" %} **Permissions and Requirements** 1. Only services that have **Contract Details → Use CTI Phone IB, OB** set to **“Enabled”** under **Contract Details** can access this menu. 2. This menu is **not displayed** in the **Global Management** section of **Issue Management** services. {% endhint %} ### **4-1. CTI Setting**
> #### 🔍 CTI Setting Field Description > > * Version : Select the CTI version to use. > * IPCC(Private) : Requires prior consultation with the **Contiple Customer Center** before use. > * Mobile Contact : Requires activating the **Mobile Contact** service in the **NHN Cloud Console** before use. > * Tenant ID : The Tenant ID provided by the **IPCC** or **Mobile Contact** administrator. > * Tenant Name : The service name provided by the **IPCC** or **Mobile Contact** administrator. > * Main IVR Service Code : The IVR service number that provides the main scenario. > * Mobile Contact Active : Enables phone consultation services through mobile or PC applications (can be linked with **Contiple**). > * CTI Log Monitoring : When enabled, CTI logs are recorded **daily** and can be viewed under **My Account → CTI Log Download**. > * Batch Set to Ready Status : Controls the agent status after a call ends. > * Enabled : Automatically changes the agent’s status to **Working (Ticket Processing)** after the call ends. > * Disabled : Displays a status change prompt, allowing agents to update their status manually. > * Automatic Outbound Ticket Creation : Determines when tickets are created for outbound calls. > * Enabled : Automatically changes the agent’s status to **Working (Ticket Processing)** after the call ends. > * Disabled : Displays a status change prompt, allowing agents to update their status manually. > * Automatic Inbound Call Reception : Controls whether incoming calls are automatically received. > * Enabled : Automatically answers incoming calls within **10 seconds** of ringing (excluding call transfers). > * Disabled : Agents must click the **Answer** button to receive the call manually. *** ### **4-2. CTI Agent Management** #### **① Search** * Search for the **agent** to register CTI information. (Only agents who have been granted **phone permissions** in one or more services can be found.) #### **② CTI ID/CTI No.** * Click **Edit** to activate the input fields, then enter the agent’s **CTI ID** and **CTI No.** * After entering or updating the CTI information, click **Save** to apply the changes.\ \&#xNAN;*(CTI information cannot be duplicated between agents.)* #### **③ Call Widget** * Once the CTI information is correctly entered, the agent can log in to CTI using the **Call Widget** at the bottom right corner of the screen. *** ## **➎ Log Management** ### **5-1. Authority Log Management** {% hint style="info" %} This menu allows you to **view the history of permission edits or changes** made for **agents within the organization**. {% endhint %} *** ### **5-2. Data Extraction Log** {% hint style="info" %} This menu allows you to **view the history of extracted and downloaded data**. {% endhint %} *** ### **5-3. Handling Personal Information Log** {% hint style="info" %} This menu allows you to **view the history of granting or revoking permissions** related to **personal information handling**. {% endhint %} *** ## **➏ Data Transfer** ### **6-1. Data Transfer** {% hint style="info" %} This menu is used to **transfer existing consultation data** into **Contiple**. {% endhint %} #### **① Add** * Click the **Add** button to begin preparing for **data transfer**. #### **②** Download Template * After selecting the service for which the data will be transferred, click **Download** to obtain the **template file**. * The template is provided in **Excel format** and reflects the **current field configuration** of the selected service. * Once the upload file is ready, click **Next** to proceed. #### **③ Register Data** * Click the **Add** button to upload the completed Excel file. * Click **Save** to review the data registration guidelines, then click **Confirm** to finalize the Excel file registration. {% hint style="warning" %} Uploaded data is marked as **Pending** and will be automatically applied at **1:00 AM the following day**. {% endhint %} #### **④ Delete** * Data in **Pending** status can be deleted by clicking the **Delete** button. * However, once the transfer is completed, the button becomes **disabled** and deletion is no longer possible. *** ## **➐ Security Setting** ### **7-1. Handling Personal Information** {% hint style="info" %} This permission allows users to **exceptionally unmask and extract data** from fields that are **normally stored in a masked (encrypted) state**. {% endhint %} * Click the **Add Permission** button to open the dialog box for granting **personal information handling permissions**. * Enter the **account**, **email**, and **IP information** of the user to grant the permission to, then click **Confirm** to save. * You can also click **Edit** or **Delete** to modify or remove existing permissions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.contiple.com/eng/try-it-out/global-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.