Global Management
Provides organization-wide configuration features for managing all settings related to the use of Contiple.
➊ Contract Service Status
1-1. Contract Status
① Add Service
To add a new service to the organization, click the Add Service button.
For detailed instructions, refer to the Add Service section in the Consultation Management Tutorial.
② Basic Information
Click Edit to modify the basic information of the registered service.
③ Contract
After adding a service, uncontracted services are displayed as Register, while completed contracts are displayed as Edit.
Click Register or Edit to continue or update the contract details.
Contract information can be modified once per day.
④ Status
Use the toggle button to enable or disable the service.
Disabled services cannot be used, and billing continues at the same rate.
⑤ Termination
To terminate a service, first disable it using the Status toggle button.
Once disabled, the Delete button becomes active. Click Delete to complete the service termination process.
1-2. Rate Status
This menu allows you to search and view monthly billing charges for each service.
When viewing an individual service, you can also check its current status.
1-3. Organization Information
You can view the NHN Cloud organization information linked to your Contiple account, as well as the Contiple organization information used to manage internal contract services.
➋ Organization Administrator
Permissions and Requirements
Users with Organization Administrator permissions cannot access consultation or service management features.
If you need consultation permissions or need to complete the initial service setup, go to Service Management → Agents and add a Manager or Agent.
① Invite Members
(This process can also be done through the NHN Cloud Console.)
You can invite users who are not yet registered as IAM members using the Invite Member feature.
Enter the name, ID, and email address of the user to invite, then click Confirm.
An invitation email will be sent to the entered address, and once the recipient sets a password through the email, they will be registered as an IAM member.
② Add Organization Administrator
Click the Add Organization Administrator button, then search for an agent to select the account you want to add as an Organization Administrator.
➌ Company Information Management
Click the Add button, then enter the company information, trademark or copyright details, and terms of service, and click Save.
The saved company information can be applied in Service Management → Help Center → Default Settings.
➍ CTI Management
Permissions and Requirements
Only services that have Contract Details → Use CTI Phone IB, OB set to “Enabled” under Contract Details can access this menu.
This menu is not displayed in the Global Management section of Issue Management services.
4-1. CTI Setting
🔍 CTI Setting Field Description
Version : Select the CTI version to use.
IPCC(Private) : Requires prior consultation with the Contiple Customer Center before use.
Mobile Contact : Requires activating the Mobile Contact service in the NHN Cloud Console before use.
Tenant ID : The Tenant ID provided by the IPCC or Mobile Contact administrator.
Tenant Name : The service name provided by the IPCC or Mobile Contact administrator.
Main IVR Service Code : The IVR service number that provides the main scenario.
Mobile Contact Active : Enables phone consultation services through mobile or PC applications (can be linked with Contiple).
CTI Log Monitoring : When enabled, CTI logs are recorded daily and can be viewed under My Account → CTI Log Download.
Batch Set to Ready Status : Controls the agent status after a call ends.
Enabled : Automatically changes the agent’s status to Working (Ticket Processing) after the call ends.
Disabled : Displays a status change prompt, allowing agents to update their status manually.
Automatic Outbound Ticket Creation : Determines when tickets are created for outbound calls.
Enabled : Automatically changes the agent’s status to Working (Ticket Processing) after the call ends.
Disabled : Displays a status change prompt, allowing agents to update their status manually.
Automatic Inbound Call Reception : Controls whether incoming calls are automatically received.
Enabled : Automatically answers incoming calls within 10 seconds of ringing (excluding call transfers).
Disabled : Agents must click the Answer button to receive the call manually.
4-2. CTI Agent Management
① Search
Search for the agent to register CTI information. (Only agents who have been granted phone permissions in one or more services can be found.)
② CTI ID/CTI No.
Click Edit to activate the input fields, then enter the agent’s CTI ID and CTI No.
After entering or updating the CTI information, click Save to apply the changes. (CTI information cannot be duplicated between agents.)
③ Call Widget
Once the CTI information is correctly entered, the agent can log in to CTI using the Call Widget at the bottom right corner of the screen.
➎ Log Management
5-1. Authority Log Management
5-2. Data Extraction Log
5-3. Handling Personal Information Log
➏ Data Transfer
6-1. Data Transfer
① Add
Click the Add button to begin preparing for data transfer.
② Download Template
After selecting the service for which the data will be transferred, click Download to obtain the template file.
The template is provided in Excel format and reflects the current field configuration of the selected service.
Once the upload file is ready, click Next to proceed.
③ Register Data
Click the Add button to upload the completed Excel file.
Click Save to review the data registration guidelines, then click Confirm to finalize the Excel file registration.
Uploaded data is marked as Pending and will be automatically applied at 1:00 AM the following day.
④ Delete
Data in Pending status can be deleted by clicking the Delete button.
However, once the transfer is completed, the button becomes disabled and deletion is no longer possible.
➐ Security Setting
7-1. Handling Personal Information
Click the Add Permission button to open the dialog box for granting personal information handling permissions.
Enter the account, email, and IP information of the user to grant the permission to, then click Confirm to save.
You can also click Edit or Delete to modify or remove existing permissions.
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