> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/try-it-out/cm/guide.md).
# Guide
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## **➊ Internal Notice**
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This menu allows you to register and manage announcements for internal teams using **Contiple**.
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**Permissions and Requirements**
Only users with **administrator permissions** can create, edit, or delete announcements, and manage templates, labels, and tags.
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### **1-1. Manage Heading**
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* This menu allows you to add **headings** to categorize internal notices.
* To ensure smooth registration of internal notices or templates, please register headings first.
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* First, select the **Heading Type** from the dropdown at the top.
* **Private** : Used only for the currently connected service.
* **Common** : Used across all services within the organization.
* Enter the label name and click **Register** to complete adding the heading.
* Label names cannot be duplicated, regardless of whether they are exclusive or shared.
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**Go to FAQ**
[기존에 존재하는 카테고리/말머리/태그를 삭제하면 어떻게 되나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/63/)
{% endhint %}
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### **1-2. Distribute Document**
How to Register Internal Notice
1. Click the **Register Notice** button to open the internal notice creation screen.
2. Select a **template**. (Optional. The label, tags, title, and content set in the template will be automatically filled in.)
3. Select a **heading**. (Required. If no label has been registered, please register one first.)
4. Select **tags**. (Optional. Multiple tags can be selected.)
5. Set the **notice period** (the duration the notice will be displayed).
1. If the start date is in the future : **Reserved**
2. When the start date arrives : **In Progress**
3. After the end date passes : **Done and Hidden**
4. If no end date is entered : **Remains visible**
6. Check **Fixed Topt** to display the notice at the top of the internal announcements list.
7. Check **Global Notice** to register it as an notice for all services linked to the organization.
8. Enter the **notice title** and **content**.
9. Click **Register** to complete. The notice will be displayed according to the set period.
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### **1-3. Manage Templete**
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This menu allows you to manage **templates** for frequently used notice formats.
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### **1-4. Manage Tag**
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This menu allows you to manage **tags** for quick searching and efficient categorization of notice.
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* First, select the **Tag Type** from the dropdown at the top.
* **Private** : Used only for the currently connected service.
* **Common** : Used across all services within the organization.
* Enter the label name and click **Register** to complete adding the tag.
* Tag names cannot be duplicated, regardless of whether they are exclusive or shared.
***
## **➋ Knowledge Management**
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This menu allows you to create and manage consultation-related knowledge to share within internal teams using **Contiple**.
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{% hint style="danger" %}
**Permissions and Requirements**
Only users with **administrator permissions** can create, edit, or delete consultation knowledge, and manage templates, labels, and tags.
{% endhint %}
### **2-1. Manage Heading**
{% hint style="info" %}
* This menu allows you to add **headings** to categorize internal knowledge.
* To ensure smooth registration of internal knowledges or templates, please register headings first.
{% endhint %}
* First, select the **Heading Type** from the dropdown at the top.
* **Private** : Used only for the currently connected service.
* **Common** : Used across all services within the organization.
* Enter the label name and click **Register** to complete adding the heading.
* Label names cannot be duplicated, regardless of whether they are exclusive or shared.
***
### **2-2. Consultation Knowledge**
How to Register Consultation Knowledge
1. Click the **Register** button to open the consultation knowledge creation screen.
2. Select a **template**. (Optional. The label, tags, title, and content set in the template will be automatically filled in.)
3. Select a **heading**. (Required. If no label has been registered, please register one first.)
4. Select **tags**. (Optional. Multiple tags can be selected.)
5. Set the **open period** (the duration the consultation knowledge will be displayed).
1. If the start date is in the future: **Reserved**
2. When the start date arrives: **In Progress**
3. After the end date passes: **Doena and Hidden**
4. If no end date is entered: **Remains visible**
6. Check **Fixed Top** to display the item at the top of the internal knowledge list.
7. Check **All conselling knowledge** to register it as shared knowledge across all services linked to the organization.
8. Enter the **knowledge title** and **content**.
9. Click **Register** to complete. The registered consultation knowledge will be displayed according to the set publication period.
***
### **2-3. Manage Templete**
{% hint style="info" %}
This menu allows you to manage **templates** for frequently used consultation knowledge formats.
{% endhint %}
***
### **2-4. Manage Tag**
{% hint style="info" %}
This menu allows you to manage **tags** for quick searching and efficient categorization of notice.
{% endhint %}
* First, select the **Tag Type** from the dropdown at the top.
* **Private** : Used only for the currently connected service.
* **Common** : Used across all services within the organization.
* Enter the label name and click **Register** to complete adding the tag.
* Tag names cannot be duplicated, regardless of whether they are exclusive or shared.