# Guide

***

## **➊ Internal Notice**

{% hint style="info" %}
This menu allows you to register and manage announcements for internal teams using **Contiple**.
{% endhint %}

{% hint style="danger" %}
**Permissions and Requirements**

Only users with **administrator permissions** can create, edit, or delete announcements, and manage templates, labels, and tags.
{% endhint %}

### **1-1. Manage Heading**

{% hint style="info" %}

* This menu allows you to add **headings** to categorize internal notices.

* To ensure smooth registration of internal notices or templates, please register headings first.
  {% endhint %}

* First, select the **Heading Type** from the dropdown at the top.
  * **Private** : Used only for the currently connected service.
  * **Common** : Used across all services within the organization.

* Enter the label name and click **Register** to complete adding the heading.

* Label names cannot be duplicated, regardless of whether they are exclusive or shared.

{% hint style="info" %}
**Go to FAQ**

[기존에 존재하는 카테고리/말머리/태그를 삭제하면 어떻게 되나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/63/)
{% endhint %}

***

### **1-2. Distribute Document**

<details>

<summary>How to Register Internal Notice</summary>

1. Click the **Register Notice** button to open the internal notice creation screen.
2. Select a **template**. (Optional. The label, tags, title, and content set in the template will be automatically filled in.)
3. Select a **heading**. (Required. If no label has been registered, please register one first.)
4. Select **tags**. (Optional. Multiple tags can be selected.)
5. Set the **notice period** (the duration the notice will be displayed).
   1. If the start date is in the future : **Reserved**
   2. When the start date arrives : **In Progress**
   3. After the end date passes : **Done and Hidden**
   4. If no end date is entered : **Remains visible**
6. Check **Fixed Topt** to display the notice at the top of the internal announcements list.
7. Check **Global Notice** to register it as an notice for all services linked to the organization.
8. Enter the **notice title** and **content**.
9. Click **Register** to complete. The notice will be displayed according to the set period.

</details>

<figure><img src="/files/CsfWjze2fbNHcWijHXne" alt=""><figcaption></figcaption></figure>

***

### **1-3. Manage Templete**

{% hint style="info" %}
This menu allows you to manage **templates** for frequently used notice formats.
{% endhint %}

***

### **1-4. Manage Tag**

{% hint style="info" %}
This menu allows you to manage **tags** for quick searching and efficient categorization of notice.
{% endhint %}

* First, select the **Tag Type** from the dropdown at the top.
  * **Private** : Used only for the currently connected service.
  * **Common** : Used across all services within the organization.
* Enter the label name and click **Register** to complete adding the tag.
* Tag names cannot be duplicated, regardless of whether they are exclusive or shared.

***

## **➋ Knowledge Management**&#x20;

{% hint style="info" %}
This menu allows you to create and manage consultation-related knowledge to share within internal teams using **Contiple**.
{% endhint %}

{% hint style="danger" %}
**Permissions and Requirements**

Only users with **administrator permissions** can create, edit, or delete consultation knowledge, and manage templates, labels, and tags.
{% endhint %}

### **2-1. Manage Heading**

{% hint style="info" %}

* This menu allows you to add **headings** to categorize internal knowledge.

* To ensure smooth registration of internal knowledges or templates, please register headings first.
  {% endhint %}

* First, select the **Heading Type** from the dropdown at the top.
  * **Private** : Used only for the currently connected service.
  * **Common** : Used across all services within the organization.

* Enter the label name and click **Register** to complete adding the heading.

* Label names cannot be duplicated, regardless of whether they are exclusive or shared.

***

### **2-2. Consultation Knowledge**

<details>

<summary>How to Register Consultation Knowledge</summary>

1. Click the **Register** button to open the consultation knowledge creation screen.
2. Select a **template**. (Optional. The label, tags, title, and content set in the template will be automatically filled in.)
3. Select a **heading**. (Required. If no label has been registered, please register one first.)
4. Select **tags**. (Optional. Multiple tags can be selected.)
5. Set the **open period** (the duration the consultation knowledge will be displayed).
   1. If the start date is in the future: **Reserved**
   2. When the start date arrives: **In Progress**
   3. After the end date passes: **Doena and Hidden**
   4. If no end date is entered: **Remains visible**
6. Check **Fixed Top** to display the item at the top of the internal knowledge list.
7. Check **All conselling knowledge** to register it as shared knowledge across all services linked to the organization.
8. Enter the **knowledge title** and **content**.
9. Click **Register** to complete. The registered consultation knowledge will be displayed according to the set publication period.

</details>

<figure><img src="/files/mbWLhYd0SESgr0Jm3cDe" alt=""><figcaption></figcaption></figure>

***

### **2-3. Manage Templete**

{% hint style="info" %}
This menu allows you to manage **templates** for frequently used consultation knowledge formats.
{% endhint %}

***

### **2-4. Manage Tag**

{% hint style="info" %}
This menu allows you to manage **tags** for quick searching and efficient categorization of notice.
{% endhint %}

* First, select the **Tag Type** from the dropdown at the top.
* **Private** : Used only for the currently connected service.
* **Common** : Used across all services within the organization.
* Enter the label name and click **Register** to complete adding the tag.
* Tag names cannot be duplicated, regardless of whether they are exclusive or shared.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.contiple.com/eng/try-it-out/cm/guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.