> For the complete documentation index, see [llms.txt](https://docs.contiple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.contiple.com/eng/try-it-out/cm/help-center.md).

# Help Center

***

## ➊ FAQ

{% hint style="danger" %}
**Permissions and Requirements**

1. In the **Contract Details** of your current service, set the **FAQ feature** to **“Active.”**
2. Then go to **\[Service Management] → \[Help Center] → \[Configuration Management]** and **enable the FAQ section**.
   {% endhint %}

### **1-1. Manage Category**

{% hint style="info" %}

* You can create up to **three category levels (1–3 depth)**, and FAQ articles will be **organized by category** on the Help Center page.

* For efficient FAQ registration, please **register categories first** before adding FAQ entries.
  {% endhint %}

* Click the **Add Category** button to add a category at the selected depth level.
  * Create a **1st-level category first**, then add **2nd- and 3rd-level subcategories** in order.
  * The **Add Category** button for 2nd or 3rd levels becomes active **only when a parent category is selected**.

* You can create categories in each **Help Center language** defined in the **Contract Details** of the current service.

* Category names **cannot be duplicated within the same level**, but **duplicates are allowed across different levels**.

* When deleting a category, all of its **subcategories** will also be deleted.

{% hint style="info" %}
**Go to FAQ**

[기존에 존재하는 카테고리/말머리/태그를 삭제하면 어떻게 되나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/63/)
{% endhint %}

***

### **1-2. Distribute/Draft Document**

{% hint style="info" %}

* Draft Document : A stage where an FAQ is saved and reviewed before being published in the Help Center.
* Distribute Document : An FAQ that has been reviewed and distributed, and is now visible in the Help Center.
  {% endhint %}

{% hint style="danger" %}
**Permissions and Requirements**

1. Administrator Role: Can create, edit, and delete all FAQ documents.
2. Agent Role: Can create and edit draft documents only.
   {% endhint %}

<figure><img src="/files/VjkFQYVvzgGkyOYIZ2FI" alt=""><figcaption></figcaption></figure>

* Depending on the selected tab, you can view either the list of published documents or draft documents.
* The “Registered By” field shows the last person who modified the document.
* Click an FAQ to view its details. Administrators can review and publish draft documents.

#### **Register FAQ**

{% hint style="info" %}

* **Register**: The FAQ is published as a distributed document and becomes visible in the Help Center.

* **Save Draft**: The FAQ is saved as a draft document and is not visible in the Help Center.
  {% endhint %}

* Select the FAQ category you want to create. (See 1-1. Category Management)

* If you check **Fix Main Screen**, the FAQ will be pinned to the Frequently Asked Questions section on the Help Center main page.

* Up to **five FAQs** are displayed in this section, ordered by the most recently updated.
  * If fewer than five FAQs are fixed to the main screen, unfixed FAQs will also be displayed.

* If you check **Fix by Category**, the FAQ will be pinned to the top of the category board under the Frequently Asked Questions menu.
  * FAQs fixed to the main screen are automatically fixed by category as well.

* Use the editor to enter the FAQ title and content. (You can write in each Help Center language.)

* After writing, click **Save Draft** or **Register**.

***

## **➋ Notice**

### **2-1. Manage Heading**

{% hint style="info" %}

* You can register **labels** that will appear as tabs in the Announcements menu of the Help Center.

* To ensure smooth registration of announcements or templates, please register labels first.
  {% endhint %}

* Click the **Add** button to create a new label.

* Drag and drop the **reorder icon** to change the order of labels.

* The set order is applied to both the announcement registration screen and the Help Center’s Announcements menu.

{% hint style="info" %}
**Go to FAQ**&#x20;

[공지사항은 카테고리 분류 기능이 없나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/47/)

[기존에 존재하는 카테고리/말머리/태그를 삭제하면 어떻게 되나요?](https://nhn-contact.oc.nhncloud.com/oc/hc/article/63/)
{% endhint %}

***

### **2-2. Distribute/Draft Document**

{% hint style="info" %}

* **Register**: The actual announcement reviewed and distributed for publication in the Help Center.
* **Save Draft**: A document saved and reviewed before the announcement is published in the Help Center.
  {% endhint %}

{% hint style="danger" %}
**Permissions and Requirement**

1. Administrator Role: Can create, edit, and delete all Notice documents.
2. Agent Role: Can create and edit draft documents only.
   {% endhint %}

<figure><img src="/files/QiO9Ad00LFSs6whEM5HO" alt=""><figcaption></figcaption></figure>

* Depending on the selected tab, you can view either the list of published documents or draft documents.
* The **Registrant** field shows the last person who modified the document.
* Click an announcement to view its details. Administrators can review and publish draft documents.

<details>

<summary><strong>How to Register a Notice</strong></summary>

1. Click the **Register Announcement** button to open the announcement creation screen.
2. Select a **template :** This is optional. The label, tags, title, and content set in the template will be automatically filled in.
3. Select a **Heading :** This is required. If no label has been registered, please register one first.
4. Select **tags**. : This is optional, and multiple tags can be selected.)
5. Set the **Notice Period** (the duration the announcement will be displayed).
   * If the start date is in the future: **Reserved**
   * Once the start date arrives: **In Progress**
   * After the end date passes: **Done and Hidden**
   * If no end date is entered: **Remains visible**
6. Set the **Output Date** (the date shown as the registration date in the Help Center).\
   This can be used when the actual registration date differs from the date shown to users.
7. Check **Fixed Top** to display the announcement at the top of the Help Center announcements list.
8. Enter the **announcement title** and **content**.
9. Click **Register** to complete. The announcement will be displayed according to the set period.\
   (*Users with agent permissions can only save drafts.*)

</details>

***

### **2-3. Manage Templete**

{% hint style="info" %}

* This menu allows you to manage **templates** for frequently used notice formats.
* You can create content in each Help Center language set in the contract details of the connected service.
  {% endhint %}

<figure><img src="/files/L1flfp6W0Dulh5XGfcgi" alt=""><figcaption></figcaption></figure>

***

### **2-4. Manage Tag**

{% hint style="info" %}

* This menu allows you to manage **tags** for quick searching and efficient categorization of notices.
* This menu allows you to manage **templates** for frequently used notice formats.
  {% endhint %}

<figure><img src="/files/2NDbT6yQ7zPPdJ75uqK2" alt=""><figcaption></figcaption></figure>

***