Help Center

➊ FAQ

Permissions and Requirements

  1. In the Contract Details of your current service, set the FAQ feature to “Active.”

  2. Then go to [Service Management] → [Help Center] → [Configuration Management] and enable the FAQ section.

1-1. Manage Category

  • You can create up to three category levels (1–3 depth), and FAQ articles will be organized by category on the Help Center page.

  • For efficient FAQ registration, please register categories first before adding FAQ entries.

  • Click the Add Category button to add a category at the selected depth level.

    • Create a 1st-level category first, then add 2nd- and 3rd-level subcategories in order.

    • The Add Category button for 2nd or 3rd levels becomes active only when a parent category is selected.

  • You can create categories in each Help Center language defined in the Contract Details of the current service.

  • Category names cannot be duplicated within the same level, but duplicates are allowed across different levels.

  • When deleting a category, all of its subcategories will also be deleted.

Go to FAQ

기존에 존재하는 카테고리/말머리/태그를 삭제하면 어떻게 되나요?

1-2. Distribute/Draft Document

  • Draft Document : A stage where an FAQ is saved and reviewed before being published in the Help Center.

  • Distribute Document : An FAQ that has been reviewed and distributed, and is now visible in the Help Center.

Permissions and Requirements

  1. Administrator Role: Can create, edit, and delete all FAQ documents.

  2. Agent Role: Can create and edit draft documents only.

  • Depending on the selected tab, you can view either the list of published documents or draft documents.

  • The “Registered By” field shows the last person who modified the document.

  • Click an FAQ to view its details. Administrators can review and publish draft documents.

Register FAQ

  • Register: The FAQ is published as a distributed document and becomes visible in the Help Center.

  • Save Draft: The FAQ is saved as a draft document and is not visible in the Help Center.

  • Select the FAQ category you want to create. (See 1-1. Category Management)

  • If you check Fix Main Screen, the FAQ will be pinned to the Frequently Asked Questions section on the Help Center main page.

  • Up to five FAQs are displayed in this section, ordered by the most recently updated.

    • If fewer than five FAQs are fixed to the main screen, unfixed FAQs will also be displayed.

  • If you check Fix by Category, the FAQ will be pinned to the top of the category board under the Frequently Asked Questions menu.

    • FAQs fixed to the main screen are automatically fixed by category as well.

  • Use the editor to enter the FAQ title and content. (You can write in each Help Center language.)

  • After writing, click Save Draft or Register.

➋ Notice

2-1. Manage Heading

  • You can register labels that will appear as tabs in the Announcements menu of the Help Center.

  • To ensure smooth registration of announcements or templates, please register labels first.

  • Click the Add button to create a new label.

  • Drag and drop the reorder icon to change the order of labels.

  • The set order is applied to both the announcement registration screen and the Help Center’s Announcements menu.

Go to FAQ

공지사항은 카테고리 분류 기능이 없나요?

기존에 존재하는 카테고리/말머리/태그를 삭제하면 어떻게 되나요?

2-2. Distribute/Draft Document

  • Register: The actual announcement reviewed and distributed for publication in the Help Center.

  • Save Draft: A document saved and reviewed before the announcement is published in the Help Center.

Permissions and Requirement

  1. Administrator Role: Can create, edit, and delete all Notice documents.

  2. Agent Role: Can create and edit draft documents only.

  • Depending on the selected tab, you can view either the list of published documents or draft documents.

  • The Registrant field shows the last person who modified the document.

  • Click an announcement to view its details. Administrators can review and publish draft documents.

How to Register a Notice

  1. Click the Register Announcement button to open the announcement creation screen.

  2. Select a template : This is optional. The label, tags, title, and content set in the template will be automatically filled in.

  3. Select a Heading : This is required. If no label has been registered, please register one first.

  4. Select tags. : This is optional, and multiple tags can be selected.)

  5. Set the Notice Period (the duration the announcement will be displayed).

    • If the start date is in the future: Reserved

    • Once the start date arrives: In Progress

    • After the end date passes: Done and Hidden

    • If no end date is entered: Remains visible

  6. Set the Output Date (the date shown as the registration date in the Help Center). This can be used when the actual registration date differs from the date shown to users.

  7. Check Fixed Top to display the announcement at the top of the Help Center announcements list.

  8. Enter the announcement title and content.

  9. Click Register to complete. The announcement will be displayed according to the set period. (Users with agent permissions can only save drafts.)

2-3. Manage Templete

  • This menu allows you to manage templates for frequently used notice formats.

  • You can create content in each Help Center language set in the contract details of the connected service.

2-4. Manage Tag

  • This menu allows you to manage tags for quick searching and efficient categorization of notices.

  • This menu allows you to manage templates for frequently used notice formats.

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